Maternity Care Navigator & Patient Advocate

Diana Health, Inc.; Beaumont (TX); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health, dental & vision with an HSA/Fs

401(k) with employer match

Paid Time Off

Paid Sick Time

Zusammenfassung

Diana Health is seeking a Care Navigator to guide patients through the entire maternity care journey, from pre-visit to postpartum. This role requires empathy, organization, and strong problem-solving to support a diverse patient population.

You will verify insurance, explain payment options, and document preferences in the EMR while coordinating with clinicians and care teams to ensure a smooth, supportive experience for every patient.

Qualifikationen

• Bachelor's degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare.
• Excellent communication, interpersonal, and organizational skills.
• Strong computer skills; familiarity with EMRs is preferred but not required.
• Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance.

Aufgaben

• Act as the first line of communication for new and prospective patients.
• Respond to incoming calls, nurture leads, and introduce patients to the Diana Health care program.
• Verify patients' insurance benefits and help navigate benefits as they sign up for care.
• Explain and document payment plan options.
• Ensure patients have a strong experience by welcoming them and documenting preferences in EMR.
• Maintain communication with obstetrics patients throughout the care journey, including milestones.

Kenntnisse

Communication

Interpersonal skills

Organizational skills

EMR familiarity

Health insurance knowledge

Ausbildung

Bachelor's degree

Tools

EMR systems

Jobbeschreibung

Diana Health is seeking a Care Navigator to guide patients through the entire maternity care journey, from pre-visit to postpartum. This role requires empathy, organization, and strong problem-solving to support a diverse patient population.

You will verify insurance, explain payment options, and document preferences in the EMR while coordinating with clinicians and care teams to ensure a smooth, supportive experience for every patient.