Material Sales Specialist

Mills Fence Company; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Mills Fence Company is seeking a Material Sales Specialist in Cincinnati, OH. This role focuses on driving sales growth by building strong customer relationships and managing orders from quote to delivery.

The ideal candidate has experience in sales and knowledge of fencing materials. Strong communication and customer service skills are essential, along with the ability to work in both showroom and job site environments. This position offers hands-on training and ongoing professional development.

Qualifications

• High school diploma or GED required; degree in business or construction preferred.
• 13 years of experience in sales or building materials preferred.
• Knowledge of various fencing types is preferred.

Responsibilities

• Drive sales by assisting walk-in, call-in, and online customers.
• Generate quotes and process sales orders for fencing materials.
• Build and maintain relationships with contractors and installers.
• Help customers understand local fencing codes.

Skills

Sales experience

Customer service skills

Knowledge of fencing materials

Communication skills

Bilingual (Spanish/English)

Education

High school diploma or GED

Associate or Bachelor’s degree in business or construction

Job description

Job Title

Material Sales Specialist

Location

6315 Wiehe Rd, Cincinnati, OH 45237

Job Description

The Material Sales Specialist is responsible for driving sales growth by building and maintaining strong customer relationships, providing knowledgeable product recommendations, and managing material orders from initial quote through final delivery. This role offers the opportunity to develop expertise in fencing materials, installation methods, and industry applications through hands‑on training and ongoing professional development. Success in this position requires strong communication and customer service skills, with the ability to interact professionally and effectively with contractors, builders, homeowners, and internal team members. The ideal candidate has experience in sales, building materials, or construction-related products and is comfortable working in both showroom and job site environments.

Key Responsibilities

• Greet and assist walk‑in, call‑in, and online customers by professionally handling inquiries, providing product information, and supporting fencing material purchases.
• Generate customer quotes, process sales orders, and assist customers with standard product catalog selections while proactively following up on opportunities to drive sales and close deals.
• Recommend products based on customer needs, site conditions, and project specifications; sell accessories such as posts, gates, hardware, and tools to increase order value.
• Build and maintain strong relationships with contractors, installers, and dealers.
• Maintain expertise in a wide range of fencing products including wood, chain link, vinyl, aluminum, and steel fencing.
• Explain differences in materials, grades, finishes, and installation techniques.
• Stay current on product trends, pricing, and competitor offerings.
• Help customers understand local codes or HOA requirements related to fencing (where applicable).
• Work with purchasing, warehouse, and delivery teams to ensure accurate and timely fulfillment.
• Monitor inventory levels and notify management of restocking needs.
• Coordinate delivery schedules or pickups and communicate updates to customers.
• Resolve issues related to backorders, delays, or product defects quickly and professionally.
• Continuous improvement of systems, processes, and documentation to enhance efficiency and provide the highest quality support to customers and employees.
• Ensure compliance with company policies and procedures.

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree in business, construction, or a related field preferred.
• 13 years of experience in sales, building materials, or fencing supply preferred.
• Knowledge of wood, chain link, vinyl, aluminum, and other fencing types (preferred).
• Experience in customer‑facing roles; team oriented with a strong work ethic.
• Valid driver’s license and reliable transportation.
• Bilingual (Spanish/English) preferred.
• Familiarity with local fencing codes or installation practices (preferred).