Material Recovery Supervisor

Goodwill San Francisco Bay; South San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Goodwill San Francisco Bay is seeking a supervisor to lead Salvage/Recycling and E-waste operations. You will guide daily activities, coach staff, and promote a safe, compliant work environment.

You will manage payroll, control costs, and build strong customer relationships, while partnering with community organizations to advance the GCNA mission. This role reports to leadership and drives short- and long-term success.

Qualifications

• Requires High School Diploma or equivalent.
• 2+ years supervisory experience or equivalent work experience.
• One year customer service experience required.
• Demonstrated ability to lead, coach, train, and motivate others.
• Proficient with Microsoft Office Suite.
• Ability to pass a background check where applicable for position.

Responsibilities

• Maintains department operations plans to achieve growth in profit and revenue.
• Monitors and records product levels daily to meet sales targets.
• Ensures payroll and operating costs are managed to budget.
• Builds and manages strong relationships with customers and team members.
• Maintains relationships with shipping companies and salvage buyers.
• Partners with community businesses to promote the GCNA mission.
• Serves as a Goodwill ambassador to the community.
• Ensures safe handling of e-waste per regulations.
• Ensures staff operate per company standards on security, health, and safety.
• Collaborates with Asset Protection, HR, Safety, Finance to meet goals.
• Builds a high-performing team and manages performance, staffing, and development.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, Innovation.

Skills

Leadership & coaching

Customer service

Microsoft Office proficiency

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Leads and directs the team responsible for Salvage/Recycling and E-waste operations for Goodwill of the San Francisco Bay. Assists with directing all aspects of daily operations, leading the team and driving the business for both short- and long-term success.

Essential Duties and Responsibilities:

• Maintains all department operations plans to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit and revenue.
• Monitors and records product levels daily to achieve bottom line in sales budget against targets.
• Ensures payroll and operating costs are managed to budget.
• Builds and manages strong working relationships with customers and Team Members, maintaining standards of excellent customer service.
• Maintains ongoing relationships with shipping companies and salvage buyers.
• Partners with community businesses and organizations to promote the GCNA mission.
• Serves as a Goodwill ambassador to the community.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area.
• Ensures proper handling, sorting, and environmentally responsible disposal of e-waste in accordance with all local, state, and federal regulations.
• Ensures that Team Members are operating per company standards and procedures, relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. Immediately takes action and/or reports any unsafe or potential hazards.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent
• 2+ years supervisory experience or equivalent work experience, required
• One year customer service experience required
• Demonstrated ability to lead, coach, train, and motivate others
• Proficient with Microsoft Office Suite
• Ability to pass a background check where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.