Material Handling Service Support Specialist

wmhsolutions; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

wmhsolutions in Charlotte, NC is seeking a Service Product Support Specialist to provide expert technical support for forklift products. This role focuses on ensuring customers receive the highest level of service, helping them troubleshoot and maintain their equipment effectively.

You will collaborate closely with customers and internal teams to identify and resolve service-related issues, while maintaining WMH's commitment to performance and reliability. This position is crucial for optimizing material handling solutions.

Responsibilities

• Deliver expert technical support for forklift products.
• Collaborate with customers to troubleshoot and optimize equipment.
• Work closely with internal teams to resolve service issues.

Job description

Responsibilities

As a Service Product Support Specialist, you are a detail‑driven, customer‑focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top‑tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance.

Your mission is to deliver unmatched excellence in both our products and services, ensuring our customers receive top‑tier support and solutions. As a key player in our team, you will help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently.

This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service‑related issues—all while upholding WMH’s high standards of performance and reliability.