Material Handling Service Support Specialist

wmhsolutions; Birmingham (AL); On-site; USD 48,000 - 68,000; Full time

Job summary

wmhsolutions is seeking a Service Product Support Specialist in Birmingham, AL to provide expert technical support for forklift products. You will diagnose, troubleshoot, and help customers maintain and optimize material handling equipment to peak performance.

Collaborating with customers, service technicians, and internal teams, you will uphold WMH’s standards of reliability while delivering top-tier service and solutions.

Responsibilities

• Provide expert technical support and service solutions for forklift products.
• Diagnose, troubleshoot, and resolve service-related issues to maintain peak performance.
• Collaborate with customers, service technicians, and internal teams to ensure high standards.

Job description

Responsibilities

As a Service Product Support Specialist, you are a detail‑driven, customer‑focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top‑tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance.

Your mission is to deliver unmatched excellence in both our products and services, ensuring our customers receive top‑tier support and solutions. As a key player in our team, you will help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently.

This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service‑related issues—all while upholding WMH’s high standards of performance and reliability.