Match Support Specialist - BBBS, Trumbull County - Part-Time, 29 Hours/Week

Axess Family Services, Inc.; Trumbull (CT); On-site; USD 18,000 - 26,000; Part time

Job summary

BBBS, Trumbull County is looking for a part-time Match Support Specialist to conduct match support phone calls, provide supervision, and follow-up for a diverse caseload. The role includes representing the program and assisting with events under supervision of the Program Manager.

The position requires a Bachelor’s degree and prior social services experience, with a valid driver’s license and ability to pass a background check.

Qualifications

• Some experience in social services.
• Must have valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).

Responsibilities

• Provide supervision, follow-up, and support for all matches in the case load. Refer short-term crisis intervention to the Program Director as needed.
• Keep accurate and timely case notes on each contact with volunteers, youth, family, and other significant people in each case.
• Complete volunteer reference checks.
• Complete volunteer and client reassessments as requested by the program director.
• Under the direction of the Program Director, plan, coordinate, and supervise monthly group activities for volunteers and youth in the program.
• Assist as needed in coordinating and/or implementing special events such as training sessions, orientation meetings for volunteers, group supervision sessions, and fund-raising events.
• Complete volunteer and client intake screening.
• Complete administrative duties as assigned by program director.
• Share in general office housekeeping to keep the work environment pleasant.
• Perform all duties in a timely manner.
• Represent the program to the public in a positive and energetic manner.
• Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Other duties as assigned.

Skills

Social services experience

Education

Bachelor’s degree

Job description

Description

Match Support Specialist

BBBS, Trumbull County

Part-Time, 29 Hours/Week

$16.00/Hour

SUMMARY

Responsible for conducting match support phone calls while providing supervision, follow-up and support in case load. Assists with special events, as program representative.

SUPERVISOR: Big Brother’s & Sister’s Program Manager

DUTIES AND RESPONSIBILITIES

• Provide supervision, follow-up, and support for all matches in the case load. Refer short-term crisis intervention to the Program Director as needed.
• Keep accurate and timely case notes on each contact with volunteers, youth, family, and other significant people in each case.
• Complete volunteer reference checks.
• Complete volunteer and client reassessments as requested by the program director.
• Under the direction of the Program Director, plan, coordinate, and supervise monthly group activities for volunteers and youth in the program.
• Assist as needed in coordinating and/or implementing special events such as training sessions, orientation meetings for volunteers, group supervision sessions, and fund-raising events.
• Complete volunteer and client intake screening.
• Complete administrative duties as assigned by program director.
• Share in general office housekeeping to keep the work environment pleasant.
• Perform all duties in a timely manner.
• Represent the program to the public in a positive and energetic manner.
• Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.

Requirements

MINIMUM QUALIFICATIONS

• Some experience in social services.
• Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).

LICENSES OR CERTIFICATIONS REQUIRED

• Bachelor’s degree required.

COMPLIANCE

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non‑compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.