Master technician

AutoNation; Vernon (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

401k matching

Health insurance

Maternity benefits

Employee vehicle discounts

Job summary

AutoNation is seeking a Master Technician to perform vehicle repair and maintenance in accordance with dealer and factory standards, while fostering loyalty by delivering trust and reliable service to customers. The role emphasizes diagnostic work, multi-point inspections, and ongoing training to stay current with factory bulletins and OEM certification support.

The position offers competitive pay, benefits, and opportunities for advancement across service, sales, management, and regional roles

Qualifications

• Customer service orientation and passion for helping customers.
• Strong attention to detail and organized work style.
• Clear communication with customers and team members.
• Basic automotive technical training and willingness to learn.

Responsibilities

• Perform vehicle repair and maintenance as outlined on the repair order.
• Communicate with Parts Department and Service Advisors to manage production and customer communication.
• Diagnose causes of malfunctions and perform repairs with customer authorization.
• Conduct multi-point inspections and recommend safety and reliability improvements.
• Document work performed on each vehicle.”
• Maintain inventory of common technician tools not inventoried by the service department.
• Stay updated with factory bulletins and training.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Attention to detail

Organization

Communication

Education

High School diploma or equivalent

Automotive technical training

Tools

Automotive diagnostic tools

Factory training participation

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.

Keep America Moving. Drive your Technician Career with AutoNation.

At AutoNation, we don't just service vehicles, we support the people who keep them running. As Americas most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.

Why You'll Love Working Here

• Competitive pay and benefits
• Paid training and OEM certification support
• Opportunities to grow into Service, Sales, Management, Regional, and Executive roles
• Career options coast to coast through our nationwide footprint of locations

What We're Looking For

• Valid driver’s license
• A passion for cars and customer service

What are the day-to-day responsibilities?

• Performing vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty.
• Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Diagnosing the cause of any malfunction and performing repair, if authorized by the Customer.
• Conducting multi-point inspections to make appropriate recommendations to ensure the safety and reliability of Customer vehicles.
• Documenting work performed on each vehicle on the repair order.
• Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as "special tools".
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
• Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?

• Targeted production
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• 2+ years of experience as an automotive technician
• Automotive technical training (varies based on store needs)
• Attention to detail
• Organization and follow-up skills
• Valid in-state driver's license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

• Master-Certified Technician
• Service Advisor
• Service Management

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. We value innovation, teamwork, and a commitment to making a positive impact in the world.