Certified Technician

AutoNation; Towson (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay and benefits

401k matching

Discount programs on vehicles, service

Job summary

AutoNation in Towson, MD is seeking a Certified Technician to perform vehicle maintenance per dealer and factory standards while building customer loyalty through reliable service.

Responsibilities include conducting maintenance per repair orders, coordinating with Parts and Service Advisors, documenting work, staying current with factory bulletins and trainings, and delivering an exceptional customer experience to ensure trust and safety of vehicles.

Qualifications

• High School diploma or equivalent.
• Experience as express/quick lube technician is preferred.
• Attention to detail and adherence to safety standards.
• Valid in-state driver’s license with good driving record.

Responsibilities

• Perform vehicle maintenance as outlined on repair orders per dealer and factory standards.
• Communicate with Parts Department and Service Advisors to manage production and customer communication.
• Document work performed on each vehicle on the repair order.
• Keep abreast of factory bulletins and participate in training as appropriate.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service orientation

Attention to detail

Safety compliance

Team communication

Education

High school diploma

Tools

Diagnostic equipment

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The Certified Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.

Keep America Moving. Drive your Technician Career with AutoNation.

At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.

Why You’ll Love Working Here:

• Competitive pay and benefits
• Paid training and OEM certification support
• Opportunities to grow into Service, Sales, Management, Regional, and Executive roles
• Career options coast to coast through our nationwide footprint of locations

What We’re Looking For:

• Valid driver’s license
• A passion for cars and customer service

What are the day-to-day responsibilities?

• Performing vehicle maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty.
• Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Documenting work performed on each vehicle on the repair order.
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
• Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?

The performance of a Service Technician is measured by achieving:

• Targeted production
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• Experience as an express/quick lube technician is preferred
• Attention to detail
• Ability to follow processes to ensure quality and safety
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

• Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:
• Service Technician
• Service Advisor

The Certified Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.