Master Technician

Nationwide Southwest group; Buda (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

Nationwide Southwest group seeks an experienced field technician to complete complex audio/video installs and service calls. You will handle control/lighting/shading design, theater room installs, and advanced troubleshooting, while maintaining networked systems and training on new products.

Ideal candidates have CEDIA ESTIII or Control4 Tech 2 credentials and will progress through Alarm.com Academy and ProSource University within the first year.

Qualifications

• Requires strong communication skills and detail orientation.
• Proven problem solving and field execution abilities.
• Experience with audio/video installs, control systems, and networking.
• Willingness to complete industry certifications within first year.

Responsibilities

• Complete complex audio/video installs, setup, and calibration.
• Design control systems for lighting, shading, and theater rooms.
• Advanced troubleshooting of simple and complex systems.
• Network system design, installation, and setup.
• Program advanced systems (Control Brand) and train on lighting/shading.
• Support legacy and third-party products; understand multi-room setups.
• Maintain certification progress and on-call readiness.

Skills

Communication skills

Self-motivated

Problem-solving

Field troubleshooting

Tools usage

Education

CEDIA ESTIII certification

Control4 Tech 2 certification

Alarm.com Academy

ProSource University

Job description

Works with other installers and independently, in the completion of installs and service calls. Responsible for timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

• Requires excellent communication skills


• Self-motivated, task-driven, and able to apply “best practices” theory


• Excellent problem-solving skills


• Ability to create and execute in the field solutions


• Ability to use hand and power tools

Develop and maintain proficiency in the following areas:

Key Job Responsibilities:

• Complete complex audio/video installs, setup, and calibration


• Control system design (control/lighting/shading) and Theater room installation


• Advanced troubleshooting of simple and complex systems


• Advanced networking/data system design, installation, and setup


• Complete programming of advanced systems (Control Brand)


• Complete (Brand) training (lighting/shading)


• Support of legacy and/or third-party products and systems


• Complete understanding of multi-room systems and setup


• Advanced understanding of security system programming and design


• Advanced understanding of Bose single room and multi-room solutions


• CEDIA ESTIII and Control4 Tech 2 certifications


• Completion of Alarm.com Academy


• Completion of ProSource University within the first year of employment

Minimum Job Requirements:

• Strong verbal and written communication skills


• Highly detailed, organized, and multitask driven


• Ability to work on rotating “on-call” service schedule


• Proficient in all Senior level qualifications


• Assist in training and evaluation of up to Senior level technicians


• Excellent skills with desktop and mobile computing


• Clean driving record and background check (required for DCJS certification)


• Minimum of 3 years of field experience

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.