Lead Field Technician Engineer

Unisys Corporation; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys Corporation seeks a Field Engineer in Knoxville, TN to serve large, complex clients across Unisys products and services. You will perform server and storage break/fix, VIP deskside support, and advanced hardware/software troubleshooting for networks and peripherals.

You will use advanced tools to install and certify mainframes, servers, and related infrastructure, addressing escalated issues and supporting customers on-site.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree generally.
• 4-6 years' experience in area of responsibility.

Responsibilities

• Serve as Field Engineer for large, complex clients.
• Perform server and storage break and fix.
• Provide VIP deskside support.
• Use advanced tools to resolve client problems and conduct high-level installation activities for storage and network devices.
• Leverage advanced understanding of hardware, software and OS with troubleshooting to address escalated issues.
• Test and certify mainframes, servers and related infrastructure.

Skills

Field Engineer

Server & Storage Break/Fix

VIP Deskside Support

Troubleshooting HW/SW/OS

Mainframes/Servers Testing

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role:

• Serves as Field Engineer for large, complex clients and across the range of company products and services.
• Performs server and storage break and fix.
• Performs VIP deskside support activities.
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
• Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
• Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree Generally,
• 4-6 years' experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.