Master Service Technician | Mossy Head, FL (37710)

Empire Truck Sales, LLC; DeFuniak Springs, Mossy Head (FL, FL); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top-tier earning potential

DTNA and OEM certification training

Tool and laptop loan programs

401(k) with company match

Medical, dental, vision, and life ins.

Company-paid disability insurance

Paid holidays and vacation time

State-of-the-art facilities

Descripción de la vacante

Empire Truck Sales, LLC is seeking an experienced Master Technician to serve as the shop’s top diagnostics resource in Defuniak Springs, FL. You will diagnose complex heavy-duty truck issues, perform engine overhauls and advanced electrical work, and guide teammates through high-quality repairs.

The role emphasizes DTNA/Cummins/Allison certifications, teamwork with service staff, and consistent communication with customers in a fast-paced environment.

Formación

• 6+ years of heavy-duty truck technician experience with expert-level diagnostic skills.
• ASE Master Medium/Heavy Truck Technician certification or equivalent OEM certification required.
• DTNA, Detroit, Cummins, or Allison certifications strongly preferred; Western Star experience is a plus.

Responsabilidades

• Serve as the shop’s lead diagnostic resource for complex, intermittent, and repeat repairs.
• Perform major engine overhauls, transmission repairs, and advanced electrical and multiplex troubleshooting.
• Handle ECU programming, parameter changes, and software updates.
• Train, mentor, and quality-check the work of junior technicians.
• Partner with service advisors and the shop foreman on repair estimates and customer communication.

Conocimientos

Heavy-duty diagnostics

Diesel repair expertise

Lead troubleshooting

Customer communication

Educación

ASE Master Medium/Heavy Truck Technician certification

OEM certifications

Herramientas

Diagnostic laptop

Professional tool set

Descripción del empleo

Job Details: Level: Experienced, Job Location: MOSSY HEAD, FL - Empire Truck Sales, LLC - Defuniak Springs, FL 32435, Position Type: Full Time, Travel Percentage: Negligible, Job Shift: Days, Job Category: Skilled Labor - Trades, Build Your Career with a Leader in the Heavy Truck Industry

Empire Truck Sales is one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast.

Serve as an expert technical resource for the most challenging heavy truck diagnostics and repairs. The Master Technician role combines advanced diesel repair expertise, manufacturer-level technical problem-solving, and guidance for other technicians.

What You’ll Do

• Serve as the shop’s lead diagnostic resource for complex, intermittent, and repeat repairs
• Perform major engine overhauls, Detroit DT12 and Allison transmission repairs, and advanced electrical and multiplex troubleshooting
• Handle ECU programming, parameter changes, and software updates
• Work directly with DTNA technical support and field service engineers on difficult cases
• Train, mentor, and quality-check the work of junior technicians
• Partner with service advisors and the shop foreman on repair estimates and customer communication

Qualifications:

• Minimum of 6 years of heavy-duty truck technician experience with demonstrated expert-level diagnostic skills required
• ASE Master Medium/Heavy Truck Technician certification or equivalent level of OEM certification required
• DTNA, Detroit, Cummins, or Allison certifications strongly preferred; Western Star experience a plus
• Demonstrated productivity, repair accuracy, and low comeback rates
• Ability to explain complex technical issues to technicians, service advisors, and customers
• Complete professional tool set and diagnostic laptop required; laptop loan program available
• Valid driver’s license and clean Motor Vehicle Record (MVR) required
• Class A CDL is a plus, but not required; willingness to obtain one preferred
• Ability to work assigned shifts and overtime as needed

Benefits and Opportunities

• Top-tier earning potential based on experience, productivity, and applicable pay structure
• Ongoing advanced DTNA and OEM certification training
• Tool and laptop loan programs
• Leadership opportunities, including shop foreman and trainer roles
• Medical, dental, vision, and life insurance
• Company-paid short- and long-term disability
• 401(k) with company match
• Paid holidays and vacation time
• State-of-the-art facilities
• Boot and safety glasses allowance
• Strong safety culture

Empire Truck Sales promotes a safe, drug-free workplace. Pre-employment background checks and drug screening are required.

Empire Truck Sales, LLC is an equal opportunity employer.