Master Service Technician | Hattiesburg, MS (37678)

Empire Truck Sales, LLC; Hattiesburg (MS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Top-tier earnings potential

Ongoing advanced DTNA & OEM certs

Tool and laptop loan programs

Medical, dental, vision & life ins.

401(k) with company match

Paid holidays and vacation

State-of-the-art facilities

Boots and safety glasses allowance

Strong safety culture

Company-paid short- and long-term-dis.

Job summary

Empire Truck Sales, LLC in Hattiesburg, MS seeks an Experienced Master Technician to diagnose and repair heavy trucks, including engine overhauls, transmissions, ECU programming, and multiplex systems. You will serve as the shop's lead diagnostic resource and work closely with DTNA technical support and field engineers.

You will train and mentor junior technicians, help with repair estimates, and pursue ongoing OEM certifications while enjoying a top-tier earning potential and comprehensive

Qualifications

• Minimum of 6 years of heavy-duty truck technician experience with expert-level diagnostic skills.
• ASE Master Medium/Heavy Truck Technician certification or equivalent OEM certification.
• DTNA, Detroit, Cummins, or Allison certifications strongly preferred; Western Star experience a plus.
• Demonstrated productivity, repair accuracy, and low comeback rates.
• Ability to explain complex technical issues to technicians, service advisors, and customers.

Responsibilities

• Serve as the shop's lead diagnostic resource for complex, intermittent, and repeat repairs.
• Perform major engine overhauls, DT12/Allison transmission repairs, and advanced electrical troubleshooting.
• Handle ECU programming, parameter changes, and software updates.
• Collaborate with DTNA technical support and field service engineers on difficult cases.
• Train, mentor, and quality-check the work of junior technicians.
• Partner with service advisors and the shop foreman on repair estimates and customer communication.

Skills

Advanced diagnostics

Mentoring

Customer communication

Documentation

Education

ASE Master Medium/Heavy Truck Technician certification

OEM certifications (DTNA, Detroit, Cummins, Allison)

Western Star experience a plus

Tools

Diagnostic laptop

OEM diagnostic software

Job description

Job Details: Level: Experienced, Job Location: HATTIESBURG - Empire Truck Sales, LLC - Hattiesburg, MS 39402, Position Type: Full Time, Travel Percentage: Negligible, Job Shift: Days, Job Category: Skilled Labor - Trades, Build Your Career with a Leader in the Heavy Truck Industry

Empire Truck Sales is one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast.

Serve as an expert technical resource for the most challenging heavy truck diagnostics and repairs. The Master Technician role combines advanced diesel repair expertise, manufacturer-level technical problem-solving, and guidance for other technicians.

What You'll Do

• Serve as the shop's lead diagnostic resource for complex, intermittent, and repeat repairs
• Perform major engine overhauls, Detroit DT12 and Allison transmission repairs, and advanced electrical and multiplex troubleshooting
• Handle ECU programming, parameter changes, and software updates
• Work directly with DTNA technical support and field service engineers on difficult cases
• Train, mentor, and quality-check the work of junior technicians
• Partner with service advisors and the shop foreman on repair estimates and customer communication

Qualifications

• Minimum of 6 years of heavy-duty truck technician experience with demonstrated expert-level diagnostic skills required
• ASE Master Medium/Heavy Truck Technician certification or equivalent level of OEM certification required
• DTNA, Detroit, Cummins, or Allison certifications strongly preferred; Western Star experience a plus
• Demonstrated productivity, repair accuracy, and low comeback rates
• Ability to explain complex technical issues to technicians, service advisors, and customers
• Complete professional tool set and diagnostic laptop required; laptop loan program available
• Valid driver's license and clean Motor Vehicle Record (MVR) required
• Class A CDL is a plus, but not required; willingness to obtain one preferred
• Ability to work assigned shifts and overtime as needed

Benefits and Opportunities

• Top-tier earning potential based on experience, productivity, and applicable pay structure
• Ongoing advanced DTNA and OEM certification training
• Tool and laptop loan programs
• Leadership opportunities, including shop foreman and trainer roles
• Medical, dental, vision, and life insurance
• Company-paid short- and long-term disability
• 401(k) with company match
• Paid holidays and vacation time
• State-of-the-art facilities
• Boot and safety glasses allowance
• Strong safety culture

Empire Truck Sales, LLC is an equal opportunity employer.