Master Service Technician | Hattiesburg, MS

Empire Truck Sales, LLC; Hattiesburg (MS); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life ins.

401(k) with company match

Paid holidays and vacation

Disability insurance

Boot and safety glasses allowance

Pre-employment background checks and

Descripción de la vacante

Empire Truck Sales, LLC is hiring a Master Diesel Technician to serve as the shop’s lead diagnostic resource for complex repairs. The role conducts engine overhauls, DT12 and Allison transmission work, and advanced electrical troubleshooting, including ECU programming and software updates.

You will train and mentor junior technicians, collaborate with DTNA support, and assist in repair estimates and customer communications. A strong diagnostic background and OEM certifications are essential.

Formación

• Minimum of 6 years of heavy-duty truck technician experience with expert-level diagnostic skills.
• ASE Master Medium/Heavy Truck Technician certification or equivalent level of OEM certification.
• DTNA, Detroit, Cummins, or Allison certifications strongly preferred; Western Star experience a plus.
• Demonstrated productivity, repair accuracy, and low comeback rates.
• Ability to explain complex technical issues to technicians, service advisors, and customers.

Responsabilidades

• Serve as the shop’s lead diagnostic resource for complex, intermittent, and repeat repairs.
• Perform major engine overhauls, Detroit DT12 and Allison transmission repairs, and advanced electrical and multiplex troubleshooting.
• Handle ECU programming, parameter changes, and software updates.
• Work directly with DTNA technical support and field service engineers on difficult cases.
• Train, mentor, and quality-check the work of junior technicians.
• Partner with service advisors and the shop foreman on repair estimates and customer communication.

Conocimientos

Diagnostic expertise

Lead / mentoring

Problem-solving

Communication

Educación

ASE Master Medium/Heavy Truck Technician certification

Herramientas

Diagnostic tools set

Laptop diagnostic tool

Descripción del empleo

Build Your Career with a Leader in the Heavy Truck IndustryEmpire Truck Sales is one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast.Serve as an expert technical resource for the most challenging heavy truck diagnostics and repairs. The Master Technician role combines advanced diesel repair expertise, manufacturer-level technical problem-solving, and guidance for other technicians.What You’ll Do• Serve as the shop’s lead diagnostic resource for complex, intermittent, and repeat repairs• Perform major engine overhauls, Detroit DT12 and Allison transmission repairs, and advanced electrical and multiplex troubleshooting• Handle ECU programming, parameter changes, and software updates• Work directly with DTNA technical support and field service engineers on difficult cases• Train, mentor, and quality-check the work of junior technicians• Partner with service advisors and the shop foreman on repair estimates and customer communicationMinimum of 6 years of heavy-duty truck technician experience with demonstrated expert-level diagnostic skills requiredASE Master Medium/Heavy Truck Technician certification or equivalent level of OEM certification requiredDTNA, Detroit, Cummins, or Allison certifications strongly preferred; Western Star experience a plusDemonstrated productivity, repair accuracy, and low comeback ratesAbility to explain complex technical issues to technicians, service advisors, and customersComplete professional tool set and diagnostic laptop required; laptop loan program availableValid driver’s license and clean Motor Vehicle Record (MVR) requiredClass A CDL is a plus, but not required; willingness to obtain one preferredAbility to work assigned shifts and overtime as neededBenefits and OpportunitiesTop-tier earning potential based on experience, productivity, and applicable pay structureOngoing advanced DTNA and OEM certification trainingTool and laptop loan programsLeadership opportunities, including shop foreman and trainer rolesMedical, dental, vision, and life insuranceCompany-paid short- and long-term disability401(k) with company matchPaid holidays and vacation timeState-of-the-art facilitiesBoot and safety glasses allowanceStrong safety cultureApplyIf you have advanced certifications, expert diagnostic skills, and experience supporting other technicians, we invite you to apply for our Master Diesel Technician position.Empire Truck Sales promotes a safe, drug-free workplace. Pre-employment background checks and drug screening are required.Empire Truck Sales, LLC is an equal opportunity employer.