Massage Therapist - On Call

Omni Hotels; Nashville (TN); Hybrid; USD 38,000 - 62,000; Full time

Job summary

Omni Hotels' Mokara Spa in Nashville is seeking a Licensed Massage Therapist to join our spa team. You will deliver high-quality massage services, maintain pristine treatment rooms, and ensure adherence to Omni standards.

The role requires strong communication, a professional appearance, and a commitment to guest satisfaction in a high-end, 4-diamond environment. Responsibilities include sanitation, inventory control, timely session management, and driving retail sales.

Qualifications

• Minimum 1-year experience in massage therapy, preferably in an upscale spa setting.
• Ability to obtain a Tennessee Alcoholic Beverage Commission server permit before hire date.
• Proficient in traditional and modern forms of massage.
• Excellent verbal and written communication skills.
• Attention to detail and professional appearance.

Responsibilities

• Provide high-quality massage therapy services as part of the Mokara Spa team.
• Clean, sanitize, and set up treatment rooms following procedures.
• Maintain sanitation of work areas and equipment per state guidelines.
• Utilize professional stock efficiently to reduce waste and follow PAR levels.
• Begin and end treatments on time; ensure procedures are followed.
• Provide guests with prescription forms after each service.
• Aim to achieve at least 10% daily/weekly/monthly retail sales.

Skills

Massage therapy

Communication skills

Attention to detail

Professional appearance

Tools

Opera

SpaSoft

Oracle

BirchStreet

Kronos

Job description

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

DEPARTMENT: Mokara Spa

JOB TITLE: Licensed Massage Therapist

REPORTS TO: Spa Director, Spa Supervisor

JOB PURPOSE: The Massage Therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining Omni standards throughout all procedures.

ESSENTIAL JOB FUNCTIONS:

• To work as part of the Mokara Spa therapy team to consistently provide the highest possible standard treatment, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance of harmony in their lives.


• Responsible for cleaning, sanitizing, and setting up the treatment rooms according to procedures.


• Maintain sanitation of work area and equipment as required by state board guidelines.


• Ensure all professional stock is being used in compliance with the PAR levels to assist with reduction in product waste.


• Begin and end treatments at the published time, and ensure correct procedures of all treatments are always being followed.


• Ensure all guests depart with a completed prescription form after every service.


• Strive to consistently produce a minimum of 10% in retail sales daily, weekly, and monthly.

QUALIFICATIONS:

• Minimum 1-year experience in massage therapy, preferably in an upscale salon or spa setting.


• Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit before date of hire.


• Proficient skills in traditional and modern forms of massage.


• Good verbal/written communication skills.


• Attention to detail and excellent organizational skills.


• Maintain a professional business appearance, attitude, and performance.


• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.


• Ability to work well under pressure, managing back to back appointments in a high volume 4 diamond environment.

• Must be able to work a variety of shifts, including being on call for weekends, evenings, and holidays.

• Responsible and dependable with ability to fulfill on-call scheduling needs.


• Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit.

ENVIRONMENT & POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.


• Stand and/or sit for an extended period or for an entire work shift.


• Requires repetitive motion, with consistent use of hands and arms.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, SpaSoft, Oracle, Birchstreet, Kronos and Microsoft Office), printer, telephone, copier, fax machine and scanner. Cleaning supplies such as vacuum, mop, broom, duster and chemicals.