Massage Therapist

Join; Mooresville (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Spa discounts

Job summary

Join is seeking a qualified Massage Therapist to provide guests with comprehensive massage, baths, and body therapies, while upholding spa standards and professional service.

The role requires an NC Massage Therapy License, 1–3 years of experience, and strong English communication. You will tailor treatments to guest needs, upsell services, and maintain immaculate treatment spaces in a luxury spa environment.

Qualifications

• Must have a High School diploma or equivalent.
• Must have a current NC Massage Therapy License.
• 1-3 years massage therapist experience, preferably in a luxury hotel/resort.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Polished, professional with strong English written and verbal skills.
• Organized, proactive and detail-oriented.
• Basic computer software skills, including Microsoft Office.
• Experience with spa software: Booker, Book4Time, Spa Soft preferred.

Responsibilities

• Provide comprehensive massage, baths and body therapies per menu.
• Adhere to spa policies, SOPs and Forbes 5 Star criteria.
• Communicate with guests to understand needs and concerns.
• Offer guest consultation and personalized recommendations; upsell services.
• Foster client relationships for satisfaction and retention.
• Set up and break down treatment areas neatly and safely.
• Maintain safety, sanitation and disinfection standards.
• Tour spa facility when needed and inform management of issues.
• Attend vendor and company training sessions as scheduled.

Skills

Customer service

Communication

Professionalism

English proficiency

Organization

Attention to detail

Microsoft Office

Spa software knowledge

Education

High School diploma or equivalent

NC Massage Therapy License

Tools

Booker

Book4Time

Spa Soft

Job description

The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies, adhering to company SOP’s. Performs massage services offered on spa menu, using proper draping techniques, while maintaining the highest level of professionalism. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL FUNCTIONS

• Adhere to Advanced Health and Chiropractic Service, Every Guest, Every Day” philosophy and Spa policy and procedures.

• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.

• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.

• Provide knowledgeable and thorough massage therapy and body treatment services, while demonstrating professionalism, respect, and sensitivity to guest needs.

• Provide guest consultation and personalized recommendations, based on guest’s needs, as well as sell and upsell retail products and enhancement treatments.

• Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.

• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.

• Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.

• Provide guests with a tour of the spa facility, as needed.

• Communicate guest complaints or any maintenance issues to Spa Management.

• Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.

• Must have a current NC Massage Therapy License.

• Must have at least 1-3 years’ experience in a Massage Therapist position, preferable in a luxury hotel/resort environment.

• Knowledge of Massage Theory, Anatomy, and Physiology.

• Must be polished, professional, and have a strong command of both written and verbal English.

• Must be organized, proactive, and possess a strong attention to detail.

• Basic computer software skills, including Microsoft Office.

• Previous experience with Booker, Book4Time, Spa Soft preferred.