Massage Therapist

St. Somewhere Spa at Margaritaville Hollywood Beach Resort

United States

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision (FTE only)

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa Services

Job summary

A luxury hotel spa is seeking a Massage Therapist responsible for providing comprehensive massage services and ensuring guest satisfaction. The ideal candidate will have a current FL Massage Therapy License and 1-3 years of experience in a luxury environment. They will anticipate guest needs while adhering to high service standards. This role requires professionalism, a strong command of English, and an attention to detail, with benefits including medical, 401K matching, and paid time off.

Qualifications

Must have a current FL Massage Therapy License.
Must have at least 1-3 years’ experience as a Massage Therapist.
Knowledge of Massage Theory, Anatomy, and Physiology is essential.
Knowledge of Massage Theory, Anatomy, and Physiology.
Polished, professional, and strong command of written and verbal English.
Be organized, proactive, and possess attention to detail.
Basic computer skills including Microsoft Office.
Experience with Booker, Book4Time, Spa Soft preferred.

Responsibilities

Provide comprehensive and professional massage services.
Adhere to company policies and service standards.
Communicate guest needs effectively to ensure satisfaction.
Foster guest relationships to encourage repeat visits and client retention.
Assist with setup and breakdown of treatment areas and equipment.
Communicate guest feedback or maintenance issues to Spa Management.

Skills

Massage Therapy

Guest Communication

Customer Service

Attention to Detail

Professionalism

Education

High School diploma or equivalent

Current FL Massage Therapy License

Tools

Microsoft Office

Booker

Book4Time

Spa Soft

Job description

Company Overview

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service‑centric, and performance‑optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, "Flawless service: Every Guest, Every day."

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies, adhering to company SOP’s. Performs massage services offered on spa menu, using proper draping techniques, while maintaining the highest level of professionalism. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

Essential Functions

Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
Provide knowledgeable and thorough massage therapy and body treatment services, while demonstrating professionalism, respect, and sensitivity to guest needs.
Provide guest consultation and personalized recommendations, based on guest’s needs, as well as sell and upsell retail products and enhancement treatments.
Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.
Setup and break down of designated treatment area with the highest respect of fellow co‑workers by maintaining neat and well‑stocked work areas.
Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
Provide guests with a tour of the spa facility, as needed.
Communicate guest complaints or any maintenance issues to Spa Management.
Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

Required Education and Preferred Experience

Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
Must have a current FL Massage Therapy License.
Must have at least 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
Knowledge of Massage Theory, Anatomy, and Physiology.
Must be polished, professional, and have a strong command of both written and verbal English.
Must be organized, proactive, and possess a strong attention to detail.
Basic computer software skills, including Microsoft Office.
Previous experience with Booker, Book4Time, Spa Soft preferred.

Benefits/Perks