Massage Therapist

Dormont Manufacturing Co; Austin (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

Starwood Hotels is seeking a Massage Therapist to deliver exceptional massage and body treatments in a luxury spa setting. You will assess guest needs, tailor treatments, maintain safety and confidentiality, and educate guests on products. A state license and a minimum of 2 years’ spa experience are required; flexibility for evenings, weekends, and holidays is essential.

Join a mission-driven hotel brand committed to outstanding guest experiences and high standards of service.

Qualifications

• High school diploma or equivalent required
• Current, valid state massage therapy license in good standing (state-specific licensing required)
• Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred
• Massage therapist Certificate
• Strong knowledge of massage modalities, body treatments, and contraindications
• Excellent guest service, communication, and interpersonal skills
• Professional, polished appearance and demeanor
• Ability to educate guests and confidently recommend spa products and services
• Strong attention to detail with a commitment to safety, cleanliness, and guest comfort
• Ability to remain calm and professional in a fast-paced environment
• Basic computer proficiency; experience with spa booking systems preferred
• Ability to stand for extended periods and perform repetitive motions; capable of lifting and carrying supplies as needed
• Flexible availability, including evenings, weekends, and holidays

Responsibilities

• Perform massage and body treatments according to established treatment protocols and guest preferences
• Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience
• Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment
• Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines
• Explain treatment services, techniques, and benefits clearly and professionally
• Educate guests on recommended home-care products and spa services; actively support retail sales initiatives
• Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information
• Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment
• Maintain a clean, organized, and serene treatment environment and shared spa facilities
• Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives
• Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries
• Conduct spa facility tours for guests as requested
• Report any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadership
• Arrive for scheduled shifts on time, prepared, and in professional presentation
• Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods
• Maintain a positive, guest-focused attitude and contribute to a collaborative team environment
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Embody the 1 Hotels Vision,Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
• Perform other reasonable duties as assigned to support spa operations

Skills

Guest service

Communication

Interpersonal skills

Attention to detail

Flexibility

Education

High school diploma or equivalent

Massage therapy license

Massage therapist Certificate

Tools

Spa booking systems

Computer proficiency

Job description

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.Ajobat 1 Hotels is about more than punching a clock.It’sabout changing the world–little by little.We’rethe world’s first mission-driven hotelcompanyandwe’vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Massage Therapistis responsible fordelivering exceptional massage and body treatments in a safe, professional, and personalized manner. This role focuses on creating a restorative, luxury spa experience by assessing individual guest needs, executing treatments with skill and care, andmaintainingthe highest standards of service, cleanliness, and confidentiality. The Massage Therapist serves as an ambassador of the spa and brand, ensuring every guest interaction reflects warmth,expertise, and attention to detail.

GENERAL DUTIES:

Perform massage and body treatments according to established treatment protocols and guest preferences

Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience

Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment

Customize treatments asappropriate tomeet individual guest needs while adhering to treatment guidelines

Explain treatment services, techniques, and benefits clearly and professionally

Educate guests on recommended home-care products and spa services; actively support retail sales initiatives

Maintainaccurateand complete guest treatment records while ensuring strict confidentiality of all personal and medical information

Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment

Maintain a clean, organized, and serene treatment environment and shared spa facilities

Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives

Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries

Conduct spa facility tours for guests as requested

Report any guest concerns, treatment issues, injuries, or equipment malfunctionsimmediatelyto leadership

Arrive for scheduled shifts on time, prepared, and in professional presentation

Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods

Maintain a positive, guest-focused attitude and contribute to a collaborative team environment

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;properly storeflammable materials

Ensure compliance with hotel policies, procedures, and standards with self and colleagues

Ensure uniform and personal appearance are clean and professional

Maintain confidentiality of proprietary information

Embody the 1 Hotels Vision,Missionand Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars

Perform other reasonable duties as assigned to support spa operations

QUALIFICATIONS & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required

Current, valid state massage therapy license in good standing (state-specific licensingrequired)

Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred

Massage therapist Certificate

Strong knowledge of massage modalities, body treatments, and contraindications

Excellent guest service, communication, and interpersonal skills

Professional, polished appearance and demeanor

Ability to educate guests and confidently recommend spa products and services

Strong attention to detail with a commitment to safety, cleanliness, and guest comfort

Ability to remain calm and professional in a fast-paced environment

Basic computerproficiency;experience with spa booking systems preferred

Ability to stand for extended periods and perform repetitive motions; capable of lifting and carrying supplies as needed

Flexible availability, including evenings, weekends, and holidays

Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.

“I have read and understand the job description asstatedabove and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. By signing below, I am confirming that I can perform the essential functions of this job as listed above, with or without reasonable accommodations.”

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Starwood Hotels

Hotel brand management company that operates 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties.

Starwood Hotels is a prestigious hotel brand management company specializing in unique, nature-inspired experiences across its diverse portfolio of luxury properties worldwide.

Hospitality Accommodation and Food Services

Company size 1,001–5,000 employees

Company type Privately held Founded 2012

Total funding 0

Momentum

Team growth

Momentum

Team growth

7% in 12 mo

341 employees on LinkedIn

Capital

Funding history

Footprint

Where they work

3225 Aviation Avenue, Suite 500, Miami, Florida 33133, US 60 Furman St, Brooklyn, New York 11201, US 2341 Collins Ave, Miami Beach, Florida 33139, US 28 W 53rd St, New York, New York 10019, US 8490 W Sunset Blvd, West Hollywood, California 90069, US 5520 Ka Haku Rd, Princeville, Hawaii 96722, US No. 4 Haitang South Road, Sanya, Hainan 572000, CN 1414 6th Ave, New York, New York 10019, US 550 Wellington St W, Toronto, Ontario M5V 2V4, CA 710 Demonbreun St, Nashville, Tennessee 37203, US 14-15 Langham Pl, Marylebone, London W1B 2QS, GB Paseo de la Marina 4732, Cabo San Lucas, Baja California Sur 23453, MX Krystalgade 22, Copenhagen, Capital Region of Denmark 1172, DK 2125 Terry Ave, Seattle, Washington 98121, US 8 Mission St, San Francisco, California 94105, US 3 Berkeley Street, London, England W1J 8DJ, GB 9 Maritime Pl, Docklands, Victoria 3008, AU 1100 N Mathilda Ave, Sunnyvale, California 94089, US 28 W 53rd St, New York, NY 10019, US