Mass Volume Payments Commercialization & Go-to-Market- Executive Director

J.P. Morgan; New York (NY); On-site; USD 250,000 - 380,000; Full time

Job summary

JPMorganChase is seeking a Head of Mass Volume Payments Commercialization & Go-to-Market to own the end-to-end GTM strategy for real-time payments and high-volume rails. You will coordinate across Product, Engineering, Sales, Implementation, Operations, Risk, Legal, Finance, and Marketing to drive pipeline velocity and revenue for multinational treasury clients.

You will set the vision, deliver a multi-quarter plan, and lead cross-functional execution to improve client ease of doing business and

Qualifications

• 10+ years of relevant experience in strategy, business development, management consulting, or payments/treasury product commercialization with a proven track record of building and running high performing teams.
• Demonstrated ability to deliver measurable growth outcomes (pipeline → activation → scaled volume) in a complex, matrixed organization.
• Strong capability translating client needs into product requirements and influencing roadmaps without direct engineering ownership.
• Executive-level communication skills (crisp storytelling, metrics-driven updates, decision-oriented leadership).
• Strategic and hands‑on operator: able to design strategy and run execution detail (cadence, artifacts, follow‑ups).
• Strong cross-functional partnership and leadership skills: aligns stakeholders, resolves tradeoffs, drives delivery through ambiguity

Responsibilities

• Own end-to-end commercialization strategy and go-to-market execution for Mass Volume Payments (RTP, ACH, Push to Card, Push to Wallet, Zelle, Pay by Bank/Open Banking, Prepaid Card, etc.), delivering growth, adoption, and revenue outcomes
• Set and run a multi-quarter commercialization plan (OKRs, priorities, milestones) aligned to Payments leadership objectives
• Build and operate the pipeline acceleration engine to increase velocity (segmentation, targeting, funnel management, win/loss, conversion lifecycle)
• Lead packaging, positioning, and pricing/packaging inputs (hypothesis-driven bundling, value props, readiness to sell and deliver)
• Drive cross-functional execution as the single-threaded commercial owner across Product, Tech, Sales/Coverage, Implementation, Operations, Risk/Controls, Legal, Finance, and Marketing
• Establish and run Voice of Customer to improve client ease of doing business (intake, prioritization, feedback loops, closure of gaps)
• Define and track performance metrics and operating insights (adoption, volume/run-rate, activation time, churn, segment performance, NPS/CSAT proxies) and translate into actions
• Deliver sales enablement for Coverage and product specialists (narratives, competitive positioning, objection handling, playbooks, training)
• Plan and execute GTM launches (market fit, pilots, rollout plans, internal/client communications) with post-launch performance tracking
• Represent the business in client engagements and senior governance (client discussions/roundtables, industry forums, cross-LOB alignment) while ensuring execution meets Risk/Controls expectations

Skills

Executive communication

Strategic leadership

Cross-functional collaboration

Payments/t treasury product

Pipeline management

Job description

Own the end-to-end commercialization and go-to-market strategy for mass-volume, real-time payment rails—mobilizing cross-functional teams to accelerate pipeline velocity, client activation, adoption, and revenue for large multinational treasury clients.

As a Head of Mass Volume Payments Commercialization & Go-to-Market, you will own the commercialization strategy and GTM execution to drive measurable growth in acquisition, activation, adoption, and revenue—particularly across RTP/real-time payments and adjacent high-volume payment rails. As the single-threaded commercial owner, you will set the vision and deliver a multi-quarter plan, partnering across Product, Engineering, Sales/Coverage, Implementation, Operations, Risk/Controls, Legal, Finance, and Marketing to bring scalable, client-ready capabilities to market for large, multinational treasury organizations. You will increase pipeline velocity through disciplined segmentation, targeting, funnel management, and conversion lifecycle execution, while improving client ease of doing business by strengthening readiness, enablement, launch execution, and end-to-end activation experiences.

Job responsibilities

• Own end-to-end commercialization strategy and go-to-market execution for Mass Volume Payments (RTP, ACH, Push to Card, Push to Wallet, Zelle, Pay by Bank/Open Banking, Prepaid Card, etc.), delivering growth, adoption, and revenue outcomes
• Set and run a multi-quarter commercialization plan (OKRs, priorities, milestones) aligned to Payments leadership objectives
• Build and operate the pipeline acceleration engine to increase velocity (segmentation, targeting, funnel management, win/loss, conversion lifecycle)
• Lead packaging, positioning, and pricing/packaging inputs (hypothesis-driven bundling, value props, readiness to sell and deliver)
• Drive cross-functional execution as the single-threaded commercial owner across Product, Tech, Sales/Coverage, Implementation, Operations, Risk/Controls, Legal, Finance, and Marketing
• Establish and run Voice of Customer to improve client ease of doing business (intake, prioritization, feedback loops, closure of gaps)
• Define and track performance metrics and operating insights (adoption, volume/run-rate, activation time, churn, segment performance, NPS/CSAT proxies) and translate into actions
• Deliver sales enablement for Coverage and product specialists (narratives, competitive positioning, objection handling, playbooks, training)
• Plan and execute GTM launches (market fit, pilots, rollout plans, internal/client communications) with post-launch performance tracking
• Represent the business in client engagements and senior governance (client discussions/roundtables, industry forums, cross-LOB alignment) while ensuring execution meets Risk/Controls expectations

Required qualifications, capabilities, and skills

• 10+ years of relevant experience in strategy, business development, management consulting, or payments/treasury product commercialization with a proven track record of building and running high performing teams
• Demonstrated ability to deliver measurable growth outcomes (pipeline → activation → scaled volume) in a complex, matrixed organization
• Strong capability translating client needs into product requirements and influencing roadmaps without direct engineering ownership
• Executive-level communication skills (crisp storytelling, metrics-driven updates, decision-oriented leadership)
• Strategic and hands‑on operator: able to design strategy and run execution detail (cadence, artifacts, follow‑ups)
• Strong cross-functional partnership and leadership skills: aligns stakeholders, resolves tradeoffs, drives delivery through ambiguity

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Head of Mass Volume Payments Commercialization & Go-to-Market