Martorano's Server — Premium Guest Service Specialist

Rivers Casino; Pittsburgh (Allegheny County); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Rivers Casino Pittsburgh is seeking a Martorano's Server to deliver attentive service in a lively dining room. You will greet guests, take orders, describe menu features, and ensure a smooth, professional guest experience.

You must maintain knowledge of menu items, stay on schedule, keep work areas clean, and collaborate closely with other servers and shifts. The role requires a minimum of 2 years in a bar/restaurant, strong English communication, and a polished appearance.

Qualifications

• 2 years of experience in a bar, lounge, or full-service restaurant.
• Excellent interpersonal communication skills in English.
• Ability to work under pressure with sound judgment.
• Commitment to maintaining a well-groomed appearance.
• Flexibility to work on holidays.
• Adherence to safety standards and department rules.

Responsibilities

• Welcome guests with a warm smile and follow the service sequence.
• Take accurate and efficient orders.
• Describe dinner features and daily additions as needed.
• Maintain impeccable cleanliness and restaurant readiness.
• Know menu items, specials, and prices.
• Complete side work promptly and set a good example.
• Assist guests anywhere and handle concerns promptly.
• Keep a clean, safe work area and follow safety protocols.
• Communicate effectively between shifts and adapt to schedule changes.

Skills

Interpersonal communication

Customer service

English fluency

Teamwork

Job description

Rivers Casino Pittsburgh is seeking a Martorano's Server to deliver attentive service in a lively dining room. You will greet guests, take orders, describe menu features, and ensure a smooth, professional guest experience.

You must maintain knowledge of menu items, stay on schedule, keep work areas clean, and collaborate closely with other servers and shifts. The role requires a minimum of 2 years in a bar/restaurant, strong English communication, and a polished appearance.