Martinez 911 Dispatcher — Calm, Critical Communications

Emergency Telecommunicator Services; Martinez (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Emergency Telecommunicator Services in Martinez is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS and coordinate the response. The role involves handling emergency and nonemergency calls, confirming locations, and relaying critical information to responders.

Applicants typically need a high school diploma or equivalent, with strong typing, listening, and communication skills.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Martinez is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS and coordinate the response. The role involves handling emergency and nonemergency calls, confirming locations, and relaying critical information to responders.

Applicants typically need a high school diploma or equivalent, with strong typing, listening, and communication skills.