MarTech Platform Support Specialist

Strata Company; Plymouth Meeting (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mentorship and training

Flexible career paths

Job summary

A dynamic marketing solutions provider in Plymouth Meeting is seeking a Technical Support Specialist to provide specialized support for their marketing automation platform. The role involves troubleshooting issues, collaborating with various teams, and maintaining support documentation. A bachelor’s degree in a technical field and strong communication skills are required. This position offers clear career paths into technical support, customer success, or engineering roles, fostering growth in a supportive environment.

Qualifications

• Strong verbal and written communication skills, especially for non-technical users.
• Familiarity with web technologies preferred.
• Experience with CRMs or ticketing systems is a plus.

Responsibilities

• Triage incoming requests based on urgency and scope.
• Troubleshoot integration and platform usage issues.
• Collaborate cross-functionally for product improvements.

Skills

Communication skills

Technical problem-solving

Organizational skills

Collaboration

Attention to detail

Learning aptitude

Education

Bachelor’s degree in a technical or related field

Tools

Google Analytics

Google Tag Manager

HubSpot

Salesforce

Klaviyo

Job description

A dynamic marketing solutions provider in Plymouth Meeting is seeking a Technical Support Specialist to provide specialized support for their marketing automation platform. The role involves troubleshooting issues, collaborating with various teams, and maintaining support documentation. A bachelor’s degree in a technical field and strong communication skills are required. This position offers clear career paths into technical support, customer success, or engineering roles, fostering growth in a supportive environment.