Marriott Lancaster Hotel - Front Desk Manager OEM

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Manager for the Marriott Lancaster Hotel. This role involves overseeing front office operations, ensuring exceptional guest service, and managing financial aspects. Ideal candidates will have strong leadership skills and a commitment to guest satisfaction.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Effective in handling stressful, high-pressure situations.

Responsibilities

• Deliver exceptional service to guests, ensuring their needs are met.
• Motivate, coach, counsel, and discipline Front Desk personnel.
• Manage financial aspects of the Front Desk, maximizing room revenue.

Skills

Customer Service Orientation

Leadership

Problem-Solving

Communication

Financial Acumen

Education

2-year college degree

4-year college degree

Tools

Windows operating systems

spreadsheets

word processing

Job description

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About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, join our team and be part of creating unforgettable experiences for our guests!

Key Skills/Responsibilities

1. Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
2. Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
3. Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
4. Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
5. Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

Education & Experience

1. 5+ years of progressive experience in a hotel or related field with supervisory experience
2. 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
3. Proficient in Windows operating systems, spreadsheets, and word processing.
4. Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
5. Valid driver's license from the applicable state.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotel’s lobby and in all public areas.