Marram Assistant Front Office Manager Full Time Exempt

Bridgeton Holdings Group; Montauk (NY); On-site; USD 66,300 - 67,000; Full time

Job summary

Bridgeton Holdings Group seeks a Front Office Manager for the Marram Montauk property in Montauk, NY. This seasonal role oversees front desk operations, trains staff, and upholds brand standards to maximize guest satisfaction.

You will manage schedules, respond to guest requests, ensure safety compliance, and deliver exceptional service in a hospitality-focused environment, coordinating with other departments as needed. Strong leadership and communication are essential for success in this role.

Qualifications

• High school diploma or GED.
• A minimum of 1 year experience as a front desk manager or similar.

Responsibilities

• Supervise and delegate front desk staff and coach team.
• Ensure safety policies and OSHA regulations are followed.
• Respond promptly to guest requests and complaints.
• Create schedules and manage staff coverage.

Skills

Supervisory Skills

Staff Training

Guest Service

Scheduling

Education

High School Diploma or GED

Job description

Job Details

Job Location: Marram Montauk - Montauk, NY 11954
Position Type: Seasonal
Salary Range: $66,300.00 - $67,000.00 Salary/year
Travel Percentage: None
Job Category: Hospitality - Hotel

ABOUT THE ROLE

Front Office Managers oversee and support front office to ensure compliance with company operating procedures, brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address customer complaints and queries.

Essential Duties

• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help subordinates overcome obstacles and deal with problems.
• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.

Specific Requirements of this role

• Directly supervise or assist in the supervisory function of front desk employees.
• Assist in creating schedules for employees.
• Respond promptly to guest requests and complaints.
• Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• A minimum of 1 year experience as a front desk manager or similar.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.