Marking and Tethering Evaluator

mtminc

Commerce (CA)

On-site

USD 55,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Flexible Scheduling

Paid Time Off

Job summary

MTM Transit is hiring a Marking and Tethering Evaluator in California to perform ADA assessments and safety briefings for mobility-device users. You’ll identify securement points, document measurements, and maintain compliance with ADA guidelines.

The role requires 1 year of experience with disabilities, strong analytical and communication skills, and proficiency with Microsoft Office. On-site work with opportunities for training and outreach are available.

Qualifications

High school diploma or GED required.
1 year of professional experience working with individuals with disabilities.
Knowledge of Americans with Disabilities Act (ADA) regulations preferred.
Strong analytical and problem-solving skills.
Effective time management and organizational skills.
Strong communication abilities.
Ability to assist customers with mobility devices safely.
Willingness to assist with boarding/alighting mock buses.
Proficiency in Microsoft 365 apps.

Responsibilities

Conduct Mark and Tethering 4-point securement assessments for wheelchairs, power chairs, and scooters.
Provide briefings on the Mark and Tethering service to applicants with mobility devices.
Investigate recalls and resolve client inquiries.
Respond to client and site leadership within specified timeframes.
Complete assessments with photos, measurements, and device data within 48 hours.
Identify safest securement points for mobility devices.
Maintain knowledge of ADA transportation regulations.
Track monthly marking data and tether inventory.
Participate in quarterly hands-on MTM training.
Engage in community outreach events to perform assessments.

Skills

Strong analytical skills

Strong time management

Strong communication skills

Ability to work independently

Ability to assist mobility-impaired

Microsoft Office proficiency

Bilingual (nice to have)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Make a Difference

At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Marking and Tethering Evaluator is responsible for conducting mark and tethering ADA assessments, transit orientations and safety briefings for all applicants that have mobility devices, and agree to the service. The Marking and Tethering Evaluator will provide a briefing on the process of boarding and riding a vehicle while using a mobility device, as well as an explanation for the marking and tethering assessment. The Marking and Tethering Evaluator will play a vital role in ensuring the safety of applicants by correctly identifying the safest securement point and providing markings and/or tethers on the mobility device.

What You’ll Do:

Conduct Mark and Tethering 4- point securement assessment of wheelchairs, power chairs and scooters on a daily basis

Monitor the daily appointment schedule and provide briefings regarding the Mark and Tethering service to each applicant with a device

Investigate case recalls and provide a resolution to the Client

Respond to the Client and site Leadership regarding inquiries sent via email within the specified timeframe

Meet contractual deadlines and accurately complete Mark and Tethering assessments which includes taking four photos of each mobility device, measures and weights device and recording all information in the system within 48 hours

Identify the best and safest securement point for all mobility devices

Maintain up to date knowledge of ADA transportation and government regulations pertaining to occupant securement

Review and investigate any device recalls and update regarding Mark and Tethering assessments per ADA guidelines

Maintain monthly statistical data of marking

Track tether inventory on a daily basis and report discrepancies, spoilage, shortages, and overages to Leadership and the Client

Facilitate quarterly hands-on training for MTM employees

Actively participate in community outreach events to perform Mark and Tethering assessments and provide information

Participate in initial and on-going training as required by MTM and Client

Input information into Salesforce and Rider360 software as needed

Assist with other internal projects and tasks as needed

What You’ll need:

High diploma or GED equivalent

1 year of professional experience working with individuals with disabilities

Experience and knowledge with the Americans with Disabilities Act (ADA) regulations

Strong analytical and problem-solving skills

Strong time management and organizational skills

Strong communication skills

Ability to safely assist (lifting, pushing, and pulling) customers with limited mobility who may use mobility aids including but not limited to: cane, walker, manual or power wheelchair, or power scooters