ADA Mobility Assessment Evaluator

mtminc; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

MTM Transit seeks a Mobility Assessment Evaluator to review ADA paratransit materials, conduct interviews and functional assessments, and determine eligibility for services in Baltimore, MD. You will maintain accurate documentation and provide final determinations to the Client, while supporting process improvements and training opportunities.

The role requires a Bachelor's degree and 3+ years of experience with individuals with disabilities, and familiarity with ADA regulations.

Qualifications

• Bachelor's degree in human and social services, rehabilitation, behavioral health services, or healthcare-related field (or high school diploma with 2 years eligibility assessment experience and training).
• 3+ years of professional experience working with individuals with disabilities
• Knowledge of ADA regulations and sensitivity to disability issues
• Capability to perform all required assessments to determine eligibility
• Experience gathering information related to ADA Paratransit eligibility
• Experience with functional assessment of individuals with disabilities

Responsibilities

• Determines final eligibility based on the application, interview, and assessments.
• Conduct in-person interviews to assess mobility capabilities and review supplemental information.
• Determine required functional assessments for applicants.
• Provide written eligibility determination documentation to Client within required timeframes.
• Read and interpret ADA paratransit applications and intake forms.
• Review interview results and paperwork; follow up on assessments as needed.
• Provide additional written documentation to Client upon request.
• Assist leadership in identifying process improvement opportunities.
• Conduct functional physical and cognitive assessments (outdoor/indoor courses, FACTS, MMSE).
• Provide forms to admin for data-entry and eligibility letter generation.
• Participate in staff meetings and community outreach as needed.
• Complete reports and maintain applicant tracking logs for MTM and Client.
• Input information into Client software (Trapeze) and other systems as appropriate.
• Build rapport with MTM and Client personnel to ensure high-quality customer service.
• Participate in appeals process when requested.

Skills

Interviewing

Assessment

Observation

Communication

Organizational

Customer service

Education

Bachelor's degree in human and social services, rehabilitation, behavioral health services, or a healthcare-related field

Tools

Trapeze

MS Office

Job description

Make a Difference

At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the Client.

This position is contingent upon award of RFP.

Location: MTA Assessments- Baltimore, MD

What you'll do:

• Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
• Provide further written documentation to Client upon request
• Assist the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessment using an outdoor course
• Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessment using an indoor course
• Conduct functional physical and/or cognitive assessment with applicants that may include: FACTS
• Conduct functional physical and/or cognitive assessment with applicants that may include: MMSE
• Provide required forms to administrative personnel for data-entry and eligibility letter generation
• Participate in staff meetings with leadership and/or Client
• Participate in community outreach and education as needed
• Participate in initial and on-going training as required by MTM and Client
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client
• Input all information into Client software (Trapeze) and other software as appropriate
• Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
• Participate in appeals process, upon request
• Maintain a positive attitude when interacting with individuals, support Staff and caregivers
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
• Must conform to MTM's HIPAA standards

What you'll need: Experience, Education & Certifications:

• Bachelor's degree in human and social services, rehabilitation, behavioral health services, or a healthcare-related field (may substitute high school diploma or equivalent plus two (2) years of eligibility assessment experience, and completion of a job-specific eligibility assessment training program).
• 3+ years of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Capability to perform all required assessments to determine eligibility
• Experience conducting information-gathering relating to ADA Paratransit eligibility
• Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities

Skills:

• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
• Desire to learn additional programs
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Familiarity with MS Office Suite.
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Additional language skills are preferred
• Ability to maintai