Marking and Tethering Evaluator

MTM, Inc; Commerce (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Milestone Anniversary One Month Sabbat

Job summary

MTM Transit is seeking a Marking and Tethering Evaluator to perform 4-point securement assessments for wheelchairs, power chairs and scooters. The role includes briefing applicants on boarding and safe vehicle use, documenting measurements, and maintaining ADA compliance.

Responsibilities include scheduling coordination, recalls investigations, training MTM staff, and community outreach to provide Mark and Tethering information. Proficiency in Salesforce and Rider360 is required.

Qualifications

• High school diploma or GED equivalent.
• 1 year of professional experience working with individuals with disabilities.
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations.
• Strong analytical and problem-solving skills.
• Strong time management and organizational skills.
• Strong communication skills.
• Ability to safely assist customers with mobility devices.
• Ability to assist with boarding/alighting mock buses.
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint.
• Ability to ask clarifying questions and obtain information.
• Ability to work independently and with diverse teams.

Responsibilities

• Conduct Mark and Tethering 4-point securement assessments daily.
• Monitor appointment schedules and brief applicants with devices.
• Investigate recalls and provide resolutions to the Client.
• Respond to Client and site Leadership inquiries via email within timeframe.
• Meet deadlines and document assessments with photos, measures, weights within 48 hours.
• Identify best and safest securement point for mobility devices.
• Maintain up-to-date ADA knowledge and regulations.
• Track tether inventory and report discrepancies and shortages.
• Facilitate quarterly hands-on MTM employee training.
• Participate in community outreach events for Mark and Tethering assessments.
• Input data into Salesforce and Rider360 as needed.
• Assist with other internal projects.

Skills

ADA regulations knowledge

Analytical thinking

Time management

Communication skills

Microsoft Office

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Salesforce

Rider360

Microsoft Excel

Job description

Make a DifferenceAt MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.What Will Your Job Look Like?The Marking and Tethering Evaluator is responsible for conducting mark and tethering ADA assessments, transit orientations and safety briefings for all applicants that have mobility devices, and agree to the service. The Marking and Tethering Evaluator will provide a briefing on the process of boarding and riding a vehicle while using a mobility device, as well as an explanation for the marking and tethering assessment. The Marking and Tethering Evaluator will play a vital role in ensuring the safety of applicants by correctly identifying the safest securement point and providing markings and/or tethers on the mobility device.What You’ll Do:Conduct Mark and Tethering 4- point securement assessment of wheelchairs, power chairs and scooters on a daily basisMonitor the daily appointment schedule and provide briefings regarding the Mark and Tethering service to each applicant with a deviceInvestigate case recalls and provide a resolution to the ClientRespond to the Client and site Leadership regarding inquiries sent via email within the specified timeframeMeet contractual deadlines and accurately complete Mark and Tethering assessments which includes taking four photos of each mobility device, measures and weights device and recording all information in the system within 48 hoursIdentify the best and safest securement point for all mobility devicesMaintain up to date knowledge of ADA transportation and government regulations pertaining to occupant securementReview and investigate any device recalls and update regarding Mark and Tethering assessments per ADA guidelinesMaintain monthly statistical data of markingTrack tether inventory on a daily basis and report discrepancies, spoilage, shortages, and overages to Leadership and the ClientFacilitate quarterly hands-on training for MTM employeesActively participate in community outreach events to perform Mark and Tethering assessments and provide informationParticipate in initial and on-going training as required by MTM and ClientInput information into Salesforce and Rider360 software as neededAssist with other internal projects and tasks as neededWhat You’ll need:High diploma or GED equivalent1 year of professional experience working with individuals with disabilitiesExperience and knowledge with the Americans with Disabilities Act (ADA) regulationsStrong analytical and problem-solving skillsStrong time management and organizational skillsStrong communication skillsAbility to safely assist (lifting, pushing, and pulling) customers with limited mobility who may use mobility aids including but not limited to: cane, walker, manual or power wheelchair, or power scootersAbility and willingness to assist customers with boarding and/or alighting mock busesProficient in Microsoft applications (Word, Excel, Outlook, PowerPoint)Ability to tactfully question and obtain informationAbility to work independently and as a partner or team member with a variety of individualsEven better if you have...Some collegeBilingualMarking and Tethering certificationExperience conducting interviews and/or assessmentsSalesforce experienceWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchFlexible SchedulingPaid Time Off and Holiday PayMaternity/Paternity LeaveBirthday HolidayCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramMilestone Anniversary One Month SabbaticalLeadership Mentoring OpportunitiesEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTM