Marketplace Customer Experience Specialist

Ledge Lounger Inc; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Ledge Lounger Inc. is seeking a Consumer Experience Marketplace Specialist to manage third‑party marketplace channels including Amazon, Costco, Bed Bath & Beyond, Wayfair, and more.

You will be the main contact between customers and marketplaces, handling inquiries, orders, returns, and issue resolution to ensure a positive consumer experience. You will also support online consumer reviews and comments across digital platforms, collaborating with fulfillment, operations, and marketing teams to

Qualifications

• 2+ years of customer service experience in an eCommerce contact center with Amazon marketplace support.
• Experience using Amazon Seller Central and other online marketplaces.
• Strong written communication and ability to adapt brand voice across public channels.
• Experience navigating CRM/ERP tools (HubSpot preferred; Salesforce and NetSuite preferred).
• Proficient in Microsoft Word, Excel, PowerPoint and Google Workspace.

Responsibilities

• Handle customer inquiries about products, orders, returns and general support via email and phone.
• Troubleshoot order issues and provide solutions to ensure a positive consumer experience.
• Process and facilitate returns through marketplaces and Ledge systems.
• Maintain customer records in databases and CRM/ERP systems.
• Monitor account health, A-to-Z claims and performance metrics.
• Collaborate with fulfillment, operations and marketing to resolve order concerns.
• Monitor and respond to consumer reviews and questions on platforms like Amazon and Google.
• Engage with public comments on social media and route as needed to Consumer Support or Consumer Sales.

Skills

Customer service

Written communication

Multitasking

Time management

Interpersonal skills

Brand voice adaptation

CRM tools

eCommerce knowledge

Email communication

Tools

HubSpot

Salesforce

NetSuite

Amazon Seller Central

Job description

Ledge Lounger Inc. is seeking a Consumer Experience Marketplace Specialist to manage third‑party marketplace channels including Amazon, Costco, Bed Bath & Beyond, Wayfair, and more.

You will be the main contact between customers and marketplaces, handling inquiries, orders, returns, and issue resolution to ensure a positive consumer experience. You will also support online consumer reviews and comments across digital platforms, collaborating with fulfillment, operations, and marketing teams to