Marketing & Volunteer Coordinator

Community Human Services Corporation; Pittsburgh (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Marketing & Volunteer Coordinator to enhance its mission through innovative marketing and volunteer initiatives. This role involves leading social media efforts, analyzing market trends, and creating impactful marketing materials. The ideal candidate will possess strong communication skills, creativity, and a passion for community service. Join a dynamic team dedicated to making a difference in the lives of those they serve, while fostering partnerships and expanding outreach efforts. This is an exciting opportunity to contribute to meaningful projects and engage with diverse populations in a supportive environment.

Qualifications

• Bachelor's degree in marketing or related field with 2+ years of experience.
• Proven track record in project management and exceeding goals.

Responsibilities

• Lead marketing campaigns and manage social media platforms for outreach.
• Coordinate volunteer initiatives and community engagement activities.

Skills

Project Management

Interpersonal Skills

Written Communication

Verbal Communication

Attention to Detail

Problem Solving

Multitasking

Creativity

Education

Bachelor's in Marketing

Bachelor's in Communications

Bachelor's in Public Relations

Tools

Adobe Suites

Canva

Google Analytics

Squarespace

Meta Business Suites

CRM Systems

Job description

Marketing & Volunteer Coordinator

Job Classification: Exempt

The Marketing & Volunteer Coordinator advances the Mission and Vision of Community Human Services by building, fostering, and inspiring excellence in the Agency’s ability to:

• Serve as the primary resource for housing support, information, and best practices and protocols in Western Pa.
• Provide exceptional and compassionate social service support.
• Integrate the voice of those we serve with program quality initiatives and services.
• Collaborate with and act as a resource for other organizations, providers, and professionals both locally and nationally.
• Embrace and exhibit the highest ethical standards.
• Maximize and monitor budgets and resources.
• Build an environment that is safe, confidential, and inclusive.
• Eliminate the devastating impact of stigma through cultural awareness and advocacy.

The Marketing & Volunteer Coordinator is responsible for supporting the marketing, fundraising, and volunteer initiatives and carrying out specific marketing campaigns throughout the organization and will report to the Director of Development.

Key Responsibilities:

• Ensure all outreach, marketing, and fundraising align with our organization’s mission and goals.
• Serve as the lead on all CHS social media platforms (Facebook, Instagram, and LinkedIn) including scheduling, content creation, monitoring, and reporting.
• Research to analyze competitive landscapes, market trends, and engagement.
• Prepare reports by collecting, summarizing, and analyzing social media and website activity data with Squarespace, Google Analytics, and Meta Business Suites.
• Support the creation of all development marketing materials including print, digital, and email marketing campaigns.
• Work within software applications such as Adobe Suites and Canva.
• Maintain and manage an inventory of marketing materials that support CHS and its programs.
• Serve as content writer and editor for Community Human Services’ website.
• Support CHS’ annual quarterly fundraisers, including but not limited to, The Big Share, Shelter Collection Drive, and Golf Classic: Putt Putt Edition by organizing and planning promotional efforts through email, print communications, and social media. Support the Director of Development with sponsorship communication and in-kind solicitation.
• Actively cultivate relationships with local businesses, schools, and organizations to expand CHS’ volunteer base and partnerships.
• Plan and execute participation in external community events that strengthen the relationship between CHS and prospective donors, volunteers, community members, and those who receive our support.
• Serve as lead coordinator of our volunteer network, including scheduling and overseeing weekly opportunities, special group events, and community partnerships.
• Oversee volunteer solicitation, tracking, and acknowledgments within our CRM system ensuring timely communication and recognition of contributions.
• Closely collaborate with participant-facing staff, Program Managers, and Directors on projects, and initiatives that align within Development.
• Engage directly with CHS participants when facilitating volunteer-led activities, capturing success stories, and gathering content that highlights the impact of CHS programs, ensuring all interactions uphold the dignity and respect of those we serve with our Shelters, Housing Programs, and Food Pantry.

Organizational Expectations

• Seek out up-to-date information about CHS’ programs and services and relevant local, regional, and national statistics that will inform and support our Mission and development goals.
• Improve knowledge by remaining aware of new regulations, and best practices, participating in educational career opportunities, reading publications, maintaining personal networks, and participating in professional organizations and or groups.
• Embrace and exemplify organizational standards and guiding principles for processes, protocols, efficiencies, and utilizations.
• Commit to CHS’ promise to sustain and extend diversity, equity, and inclusion.
• Contribute to the efforts that build and reinforce CHS’ distinctive, effective, and ethical practices.

Knowledge Skills and Abilities

• Proven track record of meeting project deadlines and exceeding goals.
• Excellent interpersonal skills for representing CHS at public-facing events, meetings, and networking opportunities.
• Exceptional written and verbal communication skills across multiple disciplines and platforms, including social media, email marketing, and print materials.
• Strong attention to detail with a creative eye for marketing content, branding, and storytelling.
• Experience in project management and the ability to multitask, manage time effectively, and coordinate multiple projects simultaneously.
• Proficiency in computer and software applications, including Adobe Suites, Canva, Google Analytics, Squarespace, Meta Business Suites, and Constituent Management Systems (CRM).
• Self-motivated, adaptable, and capable of problem-solving and prioritizing tasks in a fast-paced environment.
• Ability to proactively seek new skills, stay current with industry trends and identify opportunities for professional growth within the organization.
• Experience engaging with diverse populations and maintaining respectful, mission-aligned interactions with participants, volunteers, and community partners.

A bachelor’s in marketing, communications, and/or public relations and a minimum of 2 years’ experience in a related field is required.

Position Physical Demands:

The Marketing Coordinator will be called upon to engage in physical activity related to general office work, including the capacity to lift up to 25 pounds and stand or sit for extended periods of time.

*This job description is not intended to be all-inclusive. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.