Marketing Tech Implementation Specialist

TKC Holdings, LLC; Edison, Northern (NJ, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M​

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Disability coverage

Job summary

TKC Holdings, Inc. is seeking an Implementation Analyst to deploy, configure, and train customers on Keefe Group software and hardware across various sites. The role involves extensive customer interaction and managing project tasks through the full lifecycle.

Travel up to 75% is required, with hands-on configuration, upgrades, and system integration responsibilities. Strong problem solving and communication skills are essential.

Qualifications

• Six to twelve months minimum experience as a Keefe Group IT Support Analyst or equivalent
• Associate's degree (A. A.) or equivalent from two-year college or technical school
• Experience and/or training in related IT support roles

Responsibilities

• Execute and deploy customer project work plans and transition plans
• Hands-on configuration of software, technologies, services, and interfaces on Keefe Group hardware at customer sites
• Upgrade and maintain Keefe Group systems deployed to customer sites and regional distribution centers
• Prioritize and manage multiple complex projects within time, technical, and resource constraints
• Develop training session plans to educate customers on Keefe Group software and technologies
• Deliver varying levels of training to customers nationwide
• Provide training to Keefe Group operations staff on new technologies and upgrades
• Configure and execute systems integration projects based on customer needs from initiation to completion
• Document all service, training, configurations, and upgrades
• Provide escalation help to the support team for deployments
• Offer advanced problem solving and system consultation to customers
• Assist with financial reconciliation guidance in Keefe Group software
• Advise on project problems and solutions
• Direct onsite vendors for hardware installations
• Perform other duties as needed

Skills

Proactive self-starter

Clear communication

Correctional environment experience

Project management

Customer interaction

Problem solving

IBM DB2

Windows Server OS

Microsoft Word

Excel

Visio

Pivot Tables

Training delivery

Travel readiness

Education

Associate's degree (A.A.) or equivalent

Tools

IBM DB2

Windows Server OS

Microsoft Word

Excel

Visio

Pivot Tables

Job description

TKC Holdings, Inc. is seeking an Implementation Analyst to deploy, configure, and train customers on Keefe Group software and hardware across various sites. The role involves extensive customer interaction and managing project tasks through the full lifecycle.

Travel up to 75% is required, with hands-on configuration, upgrades, and system integration responsibilities. Strong problem solving and communication skills are essential.