Marketing Representative Clerk

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

L'Auberge Lake Charles is seeking team members to deliver outstanding guest service in a fast-paced casino environment. You will engage with guests and colleagues while supporting daily operations.

The role emphasizes Excel proficiency and knowledge of procurement processes, with a focus on accuracy, efficiency, and timely task completion. A collaborative mindset and strong organization are essential for success.

Qualifications

• Effective verbal communication skills in person and on the telephone.
• Knowledge of credit operations, rules and regulations.
• Knowledge of inter-related department functions such as Cashiers Cage, Collections, and Revenue Audit.
• Proficient in Excel.
• Knowledge of Coupa or other procurement systems.

Responsibilities

• Provide superior customer service and professional interactions with guests and coworkers.
• Support cross-department processes across cashiers, collections, and revenue audit.
• Operate Excel to maintain records and assist basic financial tasks.
• Collaborate with teammates to handle fast-paced work environment.

Skills

Verbal communication

Credit operations knowledge

Inter-department coordination

Tools

Excel

Coupa procurement system

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provides superior customer service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Knowledge of and ability to operate both Microsoft Office Word and Excel.
• Ability to perform basic mathematical functions.
• Independently initiates, follows up on, and complete assignments as well as special projects.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Sound interpersonal judgment and decision‑making skills in coordinating administrative tasks, using discretion when necessary, understanding the potential impact on the department.
• Demonstrated ability to make immediate decisions in order to determine Penn Play qualifications and admission.
• Understanding of property and department policies and procedures.

BRING US YOUR BEST.

Job Qualifications

• Effective verbal communication skills in person and on the telephone.
• Knowledge of credit operations, rules and regulations.
• Knowledge of inter-related department functions such as Cashiers Cage, Collections, and Revenue Audit.
• Proficient in Excel.
• Knowledge of Coupa or other procurement systems.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer