Marketing · Remote Senior Product Marketing Manager

Loop Returns; Boston (MA); Remote; USD 108,000 - 164,000; Full time

Job summary

Loop Returns, a leading ecommerce software company, is seeking a Product Marketer to drive product narratives and market strategies that enhance customer experiences. The ideal candidate will collaborate cross-functionally and leverage data to inform product positioning and successful launches in the B2B SaaS space.

Benefits

Medical, dental, and vision insurance

Flexible PTO

Parental leave

401k

Monthly wellness benefit

Qualifications

• Proven track record as a product marketer for B2B SaaS.
• Experience creating and launching product narratives.
• Ability to drive market research and competitive intelligence.

Responsibilities

• Orchestrate product launches targeting various stakeholders.
• Collaborate to craft competitive narratives.
• Enable teams with effective content and resources.

Skills

Verbal communication

Written communication

Project management

Organization

Creativity

Job description

Loop is an ecommerce software company serving over 4,000 of the best brands on Shopify, like Bombas, Brooklinen, Cotopaxi, Reebok, and Ruggable. For our brands, we power a critical part of the shopping experience, shipping & returns, ensuring customers always have confidence that packages will arrive on time, fit as expected, and be refunded or exchanged if it doesn’t work out. We pioneered the returns category and are actively expanding our product suite to support new areas of innovation: tracking, warranties, shipping protection, fraud prevention, fit analysis, and more.

The Product Marketing team is responsible for creating compelling narratives that influence all of ecommerce. We create playbooks that bring our products to life in service of our merchants, as they take the next step in creating a world-class customer experience. We lead go-to-market activities for our product areas, including: positioning, messaging, launch strategy, enablement, and competitive intelligence. We are a highly-collaborative team, partnering with product, design, marketing, sales, success, and leadership to drive the product forward, deliver results that matter, and beat our competition.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us no matter where you’re located, within the United States, select Canadian provinces, and the United Kingdom.

Your responsibilities:

• Orchestrate large-scale product launches, targeting internal stakeholders, existing merchants, and new merchants with messaging that drives results.
• Collaborate with product, marketing, sales, and successto push your launch messaging to the right segments through our most valuable channels.
• Collaborate with leadership to craft narratives that position our product as a leader in the market, ahead of our competition.
• Enable go-to-market teams with world-class internal and external content (demos, decks, playbooks, comparisons) that demonstrates the power of our products and drives merchant adoption.
• Drive market research and competitive intelligence for your product area to improve our performance head-to-head and beat our top competitors.
• Scale the PMM team through training and onboarding of new PMMs.

Your experience:

• Proven track record as a product marketer serving B2B SaaS companies.
• Multiple examples of creating memorable narratives for your product, launching that product to market, and driving meaningful results.
• Multiple examples of enabling multiple internal stakeholders and your process for doing so.
• Multiple examples of using market research & product data to make difficult or unpopular decisions.
• Multiple examples of independently identifying important problems, creating a plan to solve them, and successfully executing those plans.
• BONUS: Experience in the ecommerce ecosystem.

Your skills:

• Excellent verbal & written communicator, evidenced by your interviews & follow-ups.
• Excellent organization & prioritization skills, evidenced by examples of you managing expectations when having too much to do and not enough time to do it.
• Great project management skills, evidenced by examples of you coordinating multiple stakeholders around a single goal.
• Good creativity skills, evidenced by past decks, slides, or tactics you created.
• BONUS: Design experience (Figma).

$108,800 - $163,200 a year

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of astartup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

Loop Story

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we sharevalues with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates secondchances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice here.