Marketing Ambassador

Rivers Casino; City of Schenectady (NY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Rivers Casino on-site in Schenectady is seeking a capable team member for the Players Club department. You will enroll guests in the Players Club rewards program, explain benefits, and support VIP services to enhance guest experiences.

The role requires strong public speaking, communication, and a positive attitude, with flexibility to work varied shifts, including nights and weekends. Join a driven marketing-focused team committed to service excellence.

Qualifications

• Must be 21 years or older.
• High school diploma or equivalent.
• Represent company values of Fun, Service, Integrity and Respect.
• Positive attitude that encourages participation and enthusiasm by others.
• Be comfortable speaking in public and interacting with guests.
• Have a strong knowledge of company culture and communicate effectively.
• Ability to work flexible shifts including nights, holidays and weekends.
• Dependable and self-motivated.

Responsibilities

• Enrolls new casino guests in Players Club rewards program.
• Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.
• Knowledgeable of all casino and hotel marketing and non-marketing events.
• Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary.
• Assists in execution of promotions, programs and drawings as requested by Marketing.
• Provides general event and Entertainment support as directed by Marketing.
• Attends and participates in marketing related events.
• Performs all other duties as assigned.

Skills

Public speaking

Customer service

Communication

Flexibility

Reliability

Education

High school diploma or equivalent

Job description

• On-site
• Marketing
• Full-Time
• Requisition #: MARKE006976

Description

Position Summary: Responsible for assisting casino guests with player card enrollment and players club services by ensuring guests receive friendly and efficient customer service.

Department: Players Club

Reports To: Supervisor Players Club

FLSA Designation: Non-Exempt

License Type: Gaming

Target Pay: Start - $23.94 One Year- $26.60

Essential Job Functions:

• Enrolls new casino guests in Players club rewards program
• Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.
• Knowledgeable of all casino and hotel marketing and non-marketing events
• Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary
• Assists in execution of promotions, programs and drawings as requested by Marketing
• Provides general event and Entertainment support as directed by Marketing
• Attends and participates in marketing related events
• Performs all other duties as assigned

Qualifications:

• Must be 21 years or older
• High school diploma or equivalent.
• Willing to represent the company core values of Fun, Service, Integrity and Respect at all times
• Possess a positive attitude that encourages participation and enthusiasm by others
• Be comfortable speaking in public, approaching and interacting with guests
• Have a strong knowledge of company culture
• Ability to communicate effectively with team members and guests
• Ability to work flexible shifts and days of the week, including nights, holidays and weekends
• Dependable and self-motivated

Working Conditions:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Must occasionally lift up to 25 pounds
• Frequently required to stoop, crouch or kneel
• Ability to interact with others while maintaining a courteous and positive demeanor

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.