CRM & Partnerships Operations Specialist

SAN-Diego-Tourism-Authorit; San Diego (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability insurance (Short-Term &Long

Flex Spending and Dependent Care plans

Matching 401k

Job summary

The San Diego Tourism Authority is seeking a Marketing Partnerships Operations Coordinator in San Diego, CA. This role provides operational support for the Marketing Partnerships department, focusing on account administration, CRM management, cross-departmental coordination, and member engagement.

Working with senior leaders and multiple teams, you will help drive revenue growth and strong member relationships.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3+ years of experience in administration, operations, customer service, project coordination, membership, or related fields.
• Demonstrated experience with membership organizations, associations, hospitality, nonprofit organizations, or event coordination is a plus.
• Strong organizational skills and attention to detail.
• Highly proficient in CRM/database systems and Microsoft Office Programs: Word, Excel, PowerPoint and Outlook.
• Familiarity utilizing AI tools such as Copilot, ChatGPT, is a plus.

Responsibilities

• Provide administrative support to the Senior Director of Marketing Partnerships and Development Manager.
• Support the Marketing Partnerships team across membership, sponsorship, development, and cross-functional initiatives.
• Coordinate meetings, calendars, reports, presentations, departmental communications, and project follow-up.
• Serve as a key coordinator on cross-functional projects involving multiple departments and external stakeholders.
• Maintain departmental calendar, records, documentation, and operating procedures to support efficiency and continuity.
• Coordinate membership account administration, including new member applications, renewals, upgrades, account updates, and CRM record maintenance.
• Support private source revenue and member retention goals through renewal tracking, account stewardship, and member outreach.
• Coordinate member benefit fulfillment and ensure members receive the services, resources, and engagement opportunities associated with their membership level.
• Maintain data integrity across CRM and related systems; generate membership, revenue, renewal, and engagement reports.
• Coordinate billing, collections, and account reconciliation activities in partnership with the Finance team and support membership systems administration with IT.
• Support member onboarding, educational programs, networking events, and benefit fulfillment to enhance member value and retention.
• Track member activity, including in-kind requests from SDTA, participation data, and ensure accurate records and aligned communication across departments.
• Monitor membership trends and engagement metrics and provide insights to support revenue growth and retention strategies.
• Identify and implement process improvements that enhance operational efficiency, data quality, reporting, and the member experience.

Skills

CRM management

Project coordination

Member engagement

Customer service

Data reporting

Education

Bachelor’s degree

Tools

CRM/database systems

Microsoft Office Suite

Job description

The San Diego Tourism Authority is seeking a Marketing Partnerships Operations Coordinator in San Diego, CA. This role provides operational support for the Marketing Partnerships department, focusing on account administration, CRM management, cross-departmental coordination, and member engagement.

Working with senior leaders and multiple teams, you will help drive revenue growth and strong member relationships.