Marketing Operations Specialist

Otterbase, Inc.; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Otterbase, Inc. is seeking a Marketing Operations Specialist to lead signage and environmental graphics projects from intake through installation.

You will own scope, schedule, budget and approvals, coordinating with Marketing, Operations, Properties and vendors to deliver large, company-wide rollouts. The role requires strong project management, influence, and the ability to manage risks, timelines and cross-functional partners across multi-site locations, ensuring on-time, high-quality

Qualifications

• Bachelor's degree in Project Management, Marketing or a related field.
• 3-5 years of project management experience, ideally involving signage, marketing programs or multi-site rollouts.
• Proven track record managing several cross-functional projects or programs at once with strong attention to detail.
• Strong skills across scope, schedule, cost, quality, resources, communication, risk and procurement.
• Able to work with all levels of the organization, including leadership and vendor partners.
• Self-directed, a strong problem solver, and comfortable using data and independent judgment to make decisions.
• Proficient in Microsoft Office, especially Excel, PowerPoint and Word.

Responsibilities

• Partner with business stakeholders at project kickoff and throughout to define scope, allocate internal and external resources, and set the critical path.
• Plan, schedule and control all assigned projects, including scope, timeline, budget, quality and risk.
• Build and maintain project plans, schedules and budgets. Adjust plans and resolve issues as they arise.
• Secure approvals and communicate project details, milestones and impacts to stakeholders.
• Report project status and outcomes to leadership and key stakeholders.
• Coordinate with the creative team so signage is produced and installed on time to support displays and promotions.
• Work with location leaders, vendors and contractors to ensure on-time, high-quality delivery and installation.
• Help develop signage plans, standards and fixture designs with cross-functional partners.
• Improve team workflows and processes alongside leadership and peers.
• Manage work daily in enterprise project management and collaboration tools.
• Apply industry best practices to raise the quality of the customer experience.

Skills

Project management

Cross-functional collaboration

Vendor management

Budget management

Stakeholder communication

Data-driven decisions

Microsoft Office

Education

Bachelor's degree in Project Management, Marketing or related field

Tools

Microsoft Excel

PowerPoint

Word

Job description

Our client is seeking a Marketing Operations Specialist to lead signage and marketing projects from intake through installation. This role sits within the Marketing Operations function, which focuses on building and optimizing the processes that help marketing teams work efficiently and deliver results.

The Specialist plans and executes requests for signage and environmental graphics projects, including wayfinding, area signage and seasonal graphics. You'll own scope, schedules, budgets and approvals, and you'll keep stakeholders across Marketing, Operations, Properties and other business teams aligned and informed. You'll regularly manage large, company-wide rollouts, including seasonal campaigns, new locations, remodels, refreshes and corporate initiatives.

Strong project management and the ability to lead through influence are essential. You'll work with all levels of leadership as well as external vendors and contractors, and you'll be expected to spot project risks early and drive them to resolution.

Key Responsibilities

• Partner with business stakeholders at project kickoff and throughout to define scope, allocate internal and external resources, and set the critical path.
• Plan, schedule and control all assigned projects, including scope, timeline, budget, quality and risk.
• Build and maintain project plans, schedules and budgets. Adjust plans and resolve issues as they arise.
• Secure approvals and communicate project details, milestones and impacts to stakeholders.
• Report project status and outcomes to leadership and key stakeholders.
• Coordinate with the creative team so signage is produced and installed on time to support displays and promotions.
• Work with location leaders, vendors and contractors to ensure on-time, high-quality delivery and installation.
• Help develop signage plans, standards and fixture designs with cross-functional partners.
• Improve team workflows and processes alongside leadership and peers.
• Manage work daily in enterprise project management and collaboration tools.
• Apply industry best practices to raise the quality of the customer experience.

Qualifications

• Bachelor's degree in Project Management, Marketing or a related field.
• 3-5 years of project management experience, ideally involving signage, marketing programs or multi-site rollouts.
• Proven track record managing several cross-functional projects or programs at once with strong attention to detail.
• Strong skills across scope, schedule, cost, quality, resources, communication, risk and procurement.
• Able to work with all levels of the organization, including leadership and vendor partners.
• Self-directed, a strong problem solver, and comfortable using data and independent judgment to make decisions.
• Proficient in Microsoft Office, especially Excel, PowerPoint and Word.