Marketing Operations Manager — Budget, Vendors & Projects

Acrisure; Grand Rapids (MI); On-site; USD 123,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Health Savings Account (HSA)

Job summary

Acrisure, a global fintech leader based in Grand Rapids, seeks an Operations Manager, Marketing and Communications, to strengthen the function's operational backbone. You will partner with Marketing and Communications leaders to manage budgets, vendors, projects, and workflows with discipline and transparency.

The role requires highly organized operations experience, ability to juggle priorities, drive governance, and deliver consistent execution in a fast-paced environment, with on-site

Qualifications

• Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
• 5+ years of operations, project management, budget coordination, vendor management, or marketing and communications experience.
• Experience managing cross functional initiatives. Strong knowledge of operational workflows, project governance, budget tracking, procurement processes, and cross-functional stakeholder management.
• Proficiency with project management platforms such as Asana, Monday.com, Smartsheet, Workfront, Jira, or Microsoft Project.
• Familiarity with procurement, finance, or vendor management systems used for purchase requisitions, invoice processing, contract tracking, budget reporting, and governance documentation, such as Workday, SAP Ariba, NetSuite, or similar.
• Exceptional organizational, communication, and stakeholder management skills.
• PMP certification or equivalent project management training preferred.
• Experience within a large, matrixed, or global organization preferred.

Responsibilities

• Manage day-to-day vendor and agency relationships, including onboarding, scope coordination, contract tracking, performance check-ins, issue resolution, and alignment to approved budgets and governance requirements.
• Process and track invoices against approved budgets, reconcile discrepancies, monitor spend trends, and flag variances or risks to the Director of Operations.
• Maintain budget tracking documentation and support monthly and quarterly budget-to-actuals reporting, including spend summaries, forecast updates, and variance explanations.
• Coordinate vendor and contractor management with procurement, manage third-party intake requests, and required approvals, ensuring vendor engagements follow company policy, budget parameters, and internal governance requirements.
• Develop project plans, timelines, workbacks, budget tracking milestones, and vendor coordination plans.
• Manage project schedules and coordinate deliverables, ensuring clear visibility, accountability, budget alignment, and approval readiness across internal teams and external partners.
• Monitor milestones, dependencies, risks, budget considerations, and resource needs to support successful delivery.
• Facilitate project meetings and provide regular status updates to leadership and stakeholders, including progress, risks, budget considerations, decisions needed, and governance checkpoints.
• Manage day-to-day intake, prioritization, and workflow coordination across digital, internal communications, external communications, social media, events, brand, and creative channels.
• Maintain and improve team operating processes, governance standards, and workflow tools to increase visibility, consistency, and accountability.
• Support planning calendars, operational rhythms, project roadmaps, and launch schedules to help the team manage priorities and dependencies.
• Ensure deliverables move efficiently through review, approval, and governance processes.

Skills

Vendor management

Budget coordination

Project management

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or related field

Tools

Asana

Monday.com

Smartsheet

Workfront

Jira

Microsoft Project

Workday

SAP Ariba

NetSuite

Job description

Acrisure, a global fintech leader based in Grand Rapids, seeks an Operations Manager, Marketing and Communications, to strengthen the function's operational backbone. You will partner with Marketing and Communications leaders to manage budgets, vendors, projects, and workflows with discipline and transparency.

The role requires highly organized operations experience, ability to juggle priorities, drive governance, and deliver consistent execution in a fast-paced environment, with on-site