Marketing Operations Manager

Rugs USA; New York (NY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Employee discount

Job summary

Rugs USA in New York is seeking a Marketing Operations Manager to own RugsUSA's master marketing calendar, coordinating campaigns across email, social, paid media, site, and creative. This role ensures alignment of timing, dependencies, and deliverables, acting as the connective tissue across the marketing team.

You will surface conflicts and gaps before campaigns launch, maintain cross-functional visibility, and support process improvements in a fast-paced, retail environment with hybrid work

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5-10 years of experience in marketing operations, project management, or coordination, ideally in retail or e-commerce.
• Experience with marketing or project calendar tools (Airtable, Jira) and strong organizational skills.
• Excellent communication skills, with the ability to coordinate across multiple stakeholders and channels.
• Comfort managing multiple deadlines and shifting priorities in a fast-paced environment.
• Experience working directly with email, social, paid media, or site merchandising teams.
• Prior experience building or managing a cross-channel marketing calendar.
• Experience in home goods, retail, or e-commerce industries.

Responsibilities

• Own and maintain the master marketing calendar, ensuring campaigns are scheduled across channels.
• Serve as central point of coordination between channel owners to align timing and dependencies.
• Flag scheduling conflicts, missing assets, or misaligned launch dates before launch.
• Facilitate recurring calendar meetings, capturing updates and action items.
• Partner with Creative and Content teams to include asset requests in the calendar with lead time.
• Track briefs and deliverables to ensure channels have what they need before launch.
• Maintain documentation of marketing processes, calendar workflows, and channel requirements.
• Monitor key dates (launches, promotions, holidays, sales) and reflect in calendar and plans.
• Support ad hoc marketing operations projects and process improvements.

Skills

Cross-channel coordination

Communication skills

Organization

Project coordination

Deadline management

Marketing operations

Education

Bachelor’s degree in Marketing or related field

Tools

Airtable

Jira

Job description

Position Overview

The Marketing Operations Manager is responsible for owning and maintaining RugsUSA’s master marketing calendar, ensuring every channel — email, social, paid media, site, and creative — is aligned on timing, dependencies, and deliverables. This role acts as the connective tissue across the marketing team, proactively surfacing conflicts and gaps before they impact campaign execution. By keeping the calendar accurate and channels in sync, the Manager helps the team launch campaigns smoothly, on time, and with full cross-functional visibility.

Essential Job Functions

• Own and maintain the master marketing calendar, ensuring all campaigns, promotions, and content are accurately scheduled across channels
• Serve as the central point of coordination between channel owners (email, social, paid media, site/on-page, creative) to align timing and dependencies
• Proactively flag scheduling conflicts, missing assets, or misaligned launch dates before they impact campaign execution
• Facilitate recurring marketing calendar meetings, capturing updates, decisions, and action items across teams
• Partner with Creative and Content teams to ensure asset requests and deadlines are built into the calendar with adequate lead time
• Track campaign briefs and deliverables to ensure every channel has what it needs ahead of launch
• Maintain documentation of marketing processes, calendar workflows, and channel requirements/SLAs
• Monitor key dates (product launches, promotions, holidays, sales events) and ensure they’re reflected across the calendar and channel plans
• Support ad hoc marketing operations projects and process improvements as needed

You Have

• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience)
• 5-10 years of experience in marketing operations, project management, or a coordination role, ideally in retail or e-commerce
• Experience with marketing or project calendar tools (e.g. Airtable, Jira) and strong organizational skills
• Excellent communication skills, with the ability to coordinate across multiple stakeholders and channels
• Comfort managing multiple deadlines and shifting priorities in a fast‑paced environment
• Experience working directly with email, social, paid media, or site merchandising teams
• Prior experience building or managing a cross‑channel marketing calendar
• Experience in home goods, retail, or e-commerce industries

Preferred Skills

• Experience working directly with email, social, paid media, or site merchandising teams
• Prior experience building or managing a cross‑channel marketing calendar
• Experience in home goods, retail, or e-commerce industries

Additional Information

• Based at RugsUSA’s NYC Office on a hybrid schedule (on site 3-4 days/week)
• Minimal travel required
• Flexibility to support time-sensitive campaign launches as needed

Your Life and Career at RugsUSA

• A culture that promotes a healthy work/life balance
• Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k)
• Exposure to career advancement opportunities across all departments
• Generous employee discount that can be used across our house of brands!