Marketing Operations Manager

HireTalent - Staffing & Recruiting Firm; Morrisville (NC); On-site; USD 75,000 - 115,000; Full time

Job summary

HireTalent - Staffing & Recruiting Firm is seeking a Market Research Professional to support research operations, compliance initiatives, and regulatory research programs within a dynamic insights organization. You will manage projects, ensure regulatory adherence, oversee vendor partnerships, and drive operational excellence across research functions.

The ideal candidate brings 3+ years of experience in market research project management, stakeholder engagement, and regulatory compliance, with

Qualifications

• Bachelor's degree in Marketing, Market Research, Business, Communications, Data Analytics, or related field.
• Minimum 3 years of experience managing market research projects from initiation through reporting and presentation.
• Minimum 3 years of experience managing research vendors, including contract management, vendor evaluation and performance monitoring.
• Minimum 3 years of experience supporting legal, compliance, or regulatory requirements within research environments.
• Strong project management, organizational, and documentation skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects simultaneously while meeting deadlines and budget requirements.
• Strong analytical, problem-solving, and process improvement skills.

Responsibilities

• Plan, execute, document, and continuously improve research processes and workflows.
• Coordinate research projects from planning through execution, analysis, and reporting.
• Support mandated and business-critical research initiatives while ensuring timely delivery.
• Track project timelines, deliverables, budgets, and performance metrics.
• Partner with research teams to support complex qualitative and quantitative research efforts.
• Maintain project tracking tools, operational dashboards, and reporting processes.
• Analyze research operations and recommend process improvements to increase efficiency and effectiveness.
• Develop and maintain operational metrics and performance reports.

Skills

Project management

Stakeholder management

Regulatory compliance

Process improvement

Market research

Data analysis

Education

Bachelor's degree in Marketing/Market Research/Business/Communications/Data Analytics

Job description

• We are seeking a Market Research Professional to support research operations, compliance initiatives, and regulatory research programs within a dynamic insights organization. This role is responsible for managing research projects, ensuring compliance with legal and regulatory requirements, overseeing vendor partnerships, and driving operational excellence across research functions.
• The ideal candidate brings a strong background in market research project management, stakeholder engagement, regulatory compliance, and process improvement, with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Research Operations & Project Management

• Plan, execute, document, and continuously improve research processes and workflows.
• Coordinate research projects from planning through execution, analysis, and reporting.
• Support mandated and business-critical research initiatives while ensuring timely delivery.
• Track project timelines, deliverables, budgets, and performance metrics.
• Partner with research teams to support complex qualitative and quantitative research efforts.

Compliance & Regulatory Support

• Manage and document legal, compliance, and regulatory requirements related to research activities.
• Ensure research projects adhere to internal policies and external regulatory standards.
• Develop and maintain operational processes that support compliance obligations.
• Maintain accurate documentation and audit-ready records for research programs.
• Serve as the primary point of contact for research vendors and external partners.
• Coordinate vendor selection, contracting, onboarding, evaluation, and ongoing performance management.
• Monitor vendor deliverables, timelines, budgets, and service-level expectations.
• Foster strong vendor relationships to ensure successful project outcomes.

Reporting & Process Improvement

• Maintain project tracking tools, operational dashboards, and reporting processes.
• Manage document repositories, workflow systems, and collaboration platforms.
• Analyze research operations and recommend process improvements to increase efficiency and effectiveness.
• Develop and maintain operational metrics and performance reports.

Stakeholder Collaboration

• Partner with internal stakeholders, research teams, and leadership to support strategic research initiatives.
• Balance competing priorities, deadlines, and budgets across multiple projects.
• Communicate project status, risks, recommendations, and outcomes to key stakeholders.

Required Qualifications

• Bachelor's degree in Marketing, Market Research, Business, Communications, Data Analytics, or a related field.
• Minimum 3 years of experience managing market research projects from initiation through reporting and presentation.
• Minimum 3 years of experience managing research vendors, including:
• Contract management
• Vendor evaluation and performance monitoring
• Stakeholder coordination
• Minimum 3 years of experience supporting legal, compliance, or regulatory requirements within research environments.
• Strong project management, organizational, and documentation skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects simultaneously while meeting deadlines and budget requirements.
• Strong analytical, problem-solving, and process improvement skills.

Preferred Qualifications

• Experience supporting government-mandated or compliance-driven research programs.
• Strong knowledge of quantitative and qualitative market research methodologies.
• Experience conducting research with diverse participant populations.
• Background in healthcare, health insurance, or other highly regulated industries.
• Knowledge of customer experience, consumer insights, and market research best practices.

Why Join Us?

• Work in a collaborative and innovative research environment.
• Partner with cross-functional teams, business leaders, compliance professionals, and external research providers.
• Play a key role in advancing research governance, operational excellence, and data-driven decision-making.
• Contribute to impactful research programs that influence business strategy and customer insights.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.