Marketing Operations Manager

AVE by Korman Communities; Florham Park (NJ); Hybrid; USD 80,000 - 85,000; Full time

Job summary

An innovative real estate brand is on the lookout for a Marketing Operations Manager to join their dynamic team. This role offers a unique opportunity to drive efficiency and enhance marketing strategies through data-driven insights and process optimization. You will lead the marketing tech stack, collaborate with various teams, and play a pivotal role in shaping the marketing landscape of luxury flexible-stay apartment communities. If you thrive in a fast-paced, collaborative environment and are passionate about leveraging technology to improve operations, this is the perfect opportunity for you.

Benefits

Collaborative work environment

Robust training program

Comprehensive benefits package

Paid Birthday Time Off

Volunteer Time Off

Complimentary furnished apartment stays

Career advancement opportunities

Qualifications

• 3-5 years in marketing operations or digital marketing roles.
• Experience with CRM systems and project management tools.
• Strong analytical skills and data-driven mindset.

Responsibilities

• Lead marketing tech stack and optimize systems for efficiency.
• Create and distribute key marketing reports and audits.
• Collaborate with cross-functional teams for data flow.

Skills

Marketing Operations

Digital Marketing

CRM Automation

Data Analysis

Project Management

Process Optimization

Collaboration Tools

Education

Bachelor's Degree in Marketing or Related Field

Tools

Yardi RentCafe CRM

Microsoft Office Suite

FreshService

CallRail

Engrain

Job description

Our award-winning hospitality-driven real estate brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of luxury flexible-stay apartment communities nationwide, apply today for an opportunity to join our team!

We are seeking a Marketing Operations Manager to join our innovative Marketing & Communication Team! In this critical role, you'll optimize systems and processes that power our marketing programs, campaigns, and lead generation efforts across our growing portfolio. From reporting and CRM automation to tech stack optimization and internal resource management, you'll help us scale with excellence.

You'll be the operational heart of a high-performing team, working cross-functionally to support our digital marketing strategy, team efficiency, and platform accuracy. This role offers a unique opportunity to make a lasting impact in a collaborative, fast-paced environment at the intersection of hospitality, real estate, and tech.

The Marketing Operations Manager will report directly to the VP, Marketing Analytics.

This role will have a hybrid schedule, which will be a mix of reporting to your local home base community in either Pennsylvania or New Jersey and from home, with up to 25% travel required as needed throughout all AVE markets nationwide.

Responsibilities

Marketing Systems/Automation

• Serve as the team lead of the marketing tech stack, including Yardi RentCafe CRM, Engrain, Microsoft SharePoint, CallRail, and various leasing and marketing platforms
• Test and implement new tools, features, and AI to enhance team efficiency - including Microsoft Office and CoPilot, project management system
• Identify and execute process improvements within marketing systems and workflows to optimize for scalability, efficiency, and automation
• Manage project and request tracking through our ticketing/project management system (FreshService), ensuring prioritization and accountability
  
  

Reporting & Performance Management

• Own the creation and distribution of key marketing reports - including advertising performance, lead source attribution, marketing team production, etc.
• Conduct ongoing audits of CRM data, call tracking systems, email databases, and other platforms to maintain marketing integrity
• Monitor campaign sources and ensure marketing attribution is accurate across the board
• Track and analyze marketing spend across channels to ensure optimal ROI and make data-driven recommendations for ad source allocation at both a Brand and Community level
• Manage the call tracking platform, including new number setups, source configuration, and ongoing performance analysis to optimize lead attribution and campaign effectiveness
  
  

Marketing Operations & Internal Enablement

• Develop and maintain Marketing SOPs, internal resource guides, and training documentation for both Marketing & Communication Team Members and onsite community teams
• Own and manage our internal SharePoint marketing site to streamline access to documentation, creative assets, and resources
• Coordinate marketing materials for events, ensuring timely delivery and brand alignment
  
  

Collaboration & Process Orientation

• Collaborate closely with Sales, IT, and Operations teams to ensure smooth data flow, CRM follow-up logic, and campaign execution
• Support email database integrations and help drive automation strategy across campaigns and customer journeys
• Serve as a backup for email marketing execution, supporting campaign setup, testing, and scheduling in collaboration with the internal Copywriter
• Serve as an account manager for marketing-related platforms and tools, ensuring renewals, updates, and platform performance
• Oversee marketing system integrations, working cross-functionally to implement and maintain connections between key platforms to support automation, tracking, and reporting
  
  

Budgeting & Administrative

• Track and manage the marketing budget, including invoice processing, vendor contract management, expense reporting, and budget forecasting to ensure alignment with company goals
  
  

Requirements

• 3-5 years of experience in a marketing operations, digital marketing, or support role, ideally in real estate, multifamily housing, or hospitality
• Technically savvy with a passion for leveraging tools and systems to improve efficiency and accuracy
• Data-driven mindset with strong analytical skills and experience using reporting tools and platforms to track performance and optimize spend
• Process-oriented with proven experience building, documenting, and optimizing workflows and SOPs
• Expertise in Microsoft Office Suite, including Excel, Outlook, SharePoint, Teams, and other collaboration tools
• Experience with marketing platforms such as Yardi/RentCafe CRM, Engrain, and project management tools
• Familiarity with CRM logic, campaign attribution, and marketing automation
• Effective communicator with the ability to collaborate cross-functionally and manage multiple projects simultaneously
• A natural problem solver and self-starter who thrives in a fast-paced, detail-oriented environment
  
  

Compensation

• $80,000-$85,000/year
  
  

Individual compensation decisions will vary as the annual base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.

The Perks

• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
• Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
• A career home! Tons of potential for long-term career advancement within a rapidly expanding organization
  
  

About AVE

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.

Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.

While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.

Visit us online at https://www.aveliving.com/careers.

CCPA/CPRA Disclosure Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Korman Communities.

Your personal data will be processed for the purposes of managing Korman Communities recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under CCPA 1798.145, pursuant to CPRA section 31 as necessary for the purposes of the legitimate interests pursued by Korman Communities, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Korman Communities to help manage its recruitment and hiring process on Korman Communities behalf. You can obtain a copy of the standard contractual clauses by contacting us at [e-mail].

Your personal data will be retained by Korman Communities as long as Korman Communities determines it is necessary to evaluate your application for employment. Under the CCPA/CPRA, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted by contacting us at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Hospitality

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