Marketing Operations Lead: HCP Engagement & Projects

Boston Scientific; Maple Grove (MN); On-site; USD 72,000 - 136,000; Full time

Job summary

Boston Scientific seeks an experienced Marketing Operations professional to lead planning, execution, and continuous improvement of IO&E Marketing Operations processes. You will own compliant HCP engagements, end-to-end operational support for meetings/events, and cross-functional project coordination to scale processes.

A strong background in data, reporting and governance is essential for success. You will collaborate across Marketing, R&D, Legal/Compliance, Finance and IT teams, build

Qualifications

• Bachelor's degree in business, marketing, communications, operations or a related field.
• A minimum of 4 years of relevant experience in marketing operations, project management, business operations, healthcare, medical device or another regulated environment.
• Demonstrated ability to lead complex, cross-functional projects with multiple workstreams and senior leadership stakeholders.
• Excellent project management, organization, problem-solving and follow-through skills.
• Strong aptitude for data, including the ability to organize, analyze and communicate operational information and insights.
• Excellent written and verbal communication skills, with the ability to influence without direct authority.

Responsibilities

• HCP engagement operations: Facilitate HCP-related paperwork and coordinate end-to-end operational support for compensated HCP meetings and events, including intake, service-path validation, contracting, documentation, logistics, service completion, honoraria, expense reimbursement, payment follow-through and record closeout
• Project and portfolio planning: Build and manage integrated project plans, timelines, milestones, dependencies, risks and action logs across multiple concurrent initiatives. Proactively identify resource constraints, lead-time risks and priority trade-offs
• Cross-functional partnership: Serve as a central liaison across Marketing, Sales Training, HEMA, R&D, Medical Education/Medical Affairs, Legal/Compliance, Finance, Meetings & Events, IT/data partners and other stakeholders. Establish clear ownership, decision points and communication cadence
• Systems and process governance: Develop strong working knowledge of Engage HCP, SharePoint, Power Apps/request formsand related reporting tools. Promote and communicate consistent use of standard processes, templates and controls.
• Process improvement and optimization: Lead identification, prioritization and implementation of process improvements across Marketing Operations. Simplify workflows, clarify roles and handoffs, standardize intake and tracking, and improve efficiency, compliance and stakeholder experience
• Data, reporting and insights: Use operational data to monitor workload, cycle time, agreement status, utilization, spend, expirations and process exceptions. Improve data quality and translate findings into practical recommendations and leadership updates
• Training and change adoption: Create clear process guidance and educate business partners on compliant, efficient ways of working. Support adoption of new tools, processes and governance standards
• Operational excellence: Manage day-to-day priorities with accuracy and urgency while maintaining a strong customer-service mindset. Escalate issues early and drive timely resolution across stakeholders
• Product Life Cycle Process (PLCP): Develop working knowledge of PLCP and associated Marketing deliverables to facilitate collaboration with Upstream and Downstream product launch process and deliverables

Skills

Project management

Cross-functional collaboration

Data analysis

Communication skills

Problem solving

Education

Bachelor's degree in business/marketing/related field

Tools

Engage HCP

SharePoint

Power Apps

Power BI

Excel

DocuSign

Job description

Boston Scientific seeks an experienced Marketing Operations professional to lead planning, execution, and continuous improvement of IO&E Marketing Operations processes. You will own compliant HCP engagements, end-to-end operational support for meetings/events, and cross-functional project coordination to scale processes.

A strong background in data, reporting and governance is essential for success. You will collaborate across Marketing, R&D, Legal/Compliance, Finance and IT teams, build