Senior Marketing Operations Specialist

Boston Scientific; Maple Grove (MN); On-site; USD 72,000 - 136,000; Full time

Job summary

Boston Scientific seeks an experienced Marketing Operations professional to lead planning, execution, and continuous improvement of IO&E Marketing Operations processes. You will own compliant HCP engagements, end-to-end operational support for meetings/events, and cross-functional project coordination to scale processes.

A strong background in data, reporting and governance is essential for success. You will collaborate across Marketing, R&D, Legal/Compliance, Finance and IT teams, build

Qualifications

• Bachelor's degree in business, marketing, communications, operations or a related field.
• A minimum of 4 years of relevant experience in marketing operations, project management, business operations, healthcare, medical device or another regulated environment.
• Demonstrated ability to lead complex, cross-functional projects with multiple workstreams and senior leadership stakeholders.
• Excellent project management, organization, problem-solving and follow-through skills.
• Strong aptitude for data, including the ability to organize, analyze and communicate operational information and insights.
• Excellent written and verbal communication skills, with the ability to influence without direct authority.

Responsibilities

• HCP engagement operations: Facilitate HCP-related paperwork and coordinate end-to-end operational support for compensated HCP meetings and events, including intake, service-path validation, contracting, documentation, logistics, service completion, honoraria, expense reimbursement, payment follow-through and record closeout
• Project and portfolio planning: Build and manage integrated project plans, timelines, milestones, dependencies, risks and action logs across multiple concurrent initiatives. Proactively identify resource constraints, lead-time risks and priority trade-offs
• Cross-functional partnership: Serve as a central liaison across Marketing, Sales Training, HEMA, R&D, Medical Education/Medical Affairs, Legal/Compliance, Finance, Meetings & Events, IT/data partners and other stakeholders. Establish clear ownership, decision points and communication cadence
• Systems and process governance: Develop strong working knowledge of Engage HCP, SharePoint, Power Apps/request formsand related reporting tools. Promote and communicate consistent use of standard processes, templates and controls.
• Process improvement and optimization: Lead identification, prioritization and implementation of process improvements across Marketing Operations. Simplify workflows, clarify roles and handoffs, standardize intake and tracking, and improve efficiency, compliance and stakeholder experience
• Data, reporting and insights: Use operational data to monitor workload, cycle time, agreement status, utilization, spend, expirations and process exceptions. Improve data quality and translate findings into practical recommendations and leadership updates
• Training and change adoption: Create clear process guidance and educate business partners on compliant, efficient ways of working. Support adoption of new tools, processes and governance standards
• Operational excellence: Manage day-to-day priorities with accuracy and urgency while maintaining a strong customer-service mindset. Escalate issues early and drive timely resolution across stakeholders
• Product Life Cycle Process (PLCP): Develop working knowledge of PLCP and associated Marketing deliverables to facilitate collaboration with Upstream and Downstream product launch process and deliverables

Skills

Project management

Cross-functional collaboration

Data analysis

Communication skills

Problem solving

Education

Bachelor's degree in business/marketing/related field

Tools

Engage HCP

SharePoint

Power Apps

Power BI

Excel

DocuSign

Job description

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

Lead the planning, execution and continuous improvement of Interventional Oncology & Embolization (IO&E) Marketing Operations processes, with primary responsibility for compliant HCP engagements, cross-functional project coordination, operational data and scalability

Work Mode:

At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office.

Relocation Assistance:

Relocation assistance is not available for this position at this time.

Visa Sponsorship:

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• HCP engagement operations: Facilitate HCP-related paperwork and coordinate end-to-end operational support for compensated HCP meetings and events, including intake, service-path validation, contracting, documentation, logistics, service completion, honoraria, expense reimbursement, payment follow-through and record closeout
• Project and portfolio planning: Build and manage integrated project plans, timelines, milestones, dependencies, risks and action logs across multiple concurrent initiatives. Proactively identify resource constraints, lead-time risks and priority trade-offs
• Cross-functional partnership: Serve as a central liaison across Marketing, Sales Training, HEMA, R&D, Medical Education/Medical Affairs, Legal/Compliance, Finance, Meetings & Events, IT/data partners and other stakeholders. Establish clear ownership, decision points and communication cadence
• Systems and process governance: Develop strong working knowledge of Engage HCP, SharePoint, Power Apps/request formsand related reporting tools. Promote and communicate consistent use of standard processes, templates and controls.
• Process improvement and optimization: Lead identification, prioritization and implementation of process improvements across Marketing Operations. Simplify workflows, clarify roles and handoffs, standardize intake and tracking, and improve efficiency, compliance and stakeholder experience
• Data, reporting and insights: Use operational data to monitor workload, cycle time, agreement status, utilization, spend, expirations and process exceptions. Improve data quality and translate findings into practical recommendations and leadership updates
• Training and change adoption: Create clear process guidance and educate business partners on compliant, efficient ways of working. Support adoption of new tools, processes and governance standards
• Operational excellence: Manage day-to-day priorities with accuracy and urgency while maintaining a strong customer-service mindset. Escalate issues early and drive timely resolution across stakeholders
• Product Life Cycle Process (PLCP): Develop working knowledge of PLCP and associated Marketing deliverables to facilitate collaboration with Upstream and Downstream product launch process and deliverables

Required Qualifications

• Bachelor's degree in business, marketing, communications, operations or a related field
• A minimum of 4 years of relevant experience in marketing operations, project management, business operations, healthcare, medical device or another regulated environment
• Demonstrated ability to lead complex, cross-functional projects with multiple workstreams, senior leadership stakeholders and competing priorities
• Excellent project management, organization, problem-solving and follow-through skills
• Strong aptitude for data, including the ability to organize, analyze and communicate operational information and insights
• Excellent written and verbal communication skills, with the ability to influence without direct authority
• High attention to detail and sound judgment when managing compliance-sensitive processes, documentation, deadlines and budgets

Preferred Qualifications

• Experience supporting HCP contracting, consulting services, meetings/events, honoraria or expense reimbursement
• Experience with process mapping, continuous improvement, workflow design or change management
• Experience with systems such as Engage HCP, SharePoint, Power Apps, DocuSign, Excel, Tableau or Power BI
• Ability to convert ambiguous business needs into clear processes, plans, ownership and measurable outcomes
• Collaborative, proactive and adaptable working style with professional maturity and a continuous-learning mindset

Requisition ID:636038

Minimum Salary: $71500

Maximum Salary: $135800

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com— will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life byprovidinga broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological,neurologicaland urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn .

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis
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