Marketing Operations Coordinator

Brown & Brown, Inc.; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits package

401k and ESPP

Mental health services

Paid time off and holidays

Job summary

Brown & Brown, Inc. is seeking a Marketing Operations Coordinator in San Diego to support current and new clients, deliver prompt customer service, and manage producer information and contracts within the CRM. You will oversee distribution and data integrity while handling projects to improve team efficiency.

The role emphasizes data accuracy, KPI-driven performance, and proactive collaboration across divisions, with opportunities to engage in training and continuous improvement initiatives.

Qualifications

• Organized and detail-oriented with ability to meet deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word).

Responsibilities

• Collaborate with team members and producers to set up and maintain producer data in CRM.
• Deliver outstanding customer service across channels and meet KPIs.
• Provide professional assistance to producers and clients, addressing inquiries and needs.
• Maintain open communication across divisions and producers to support shared goals.
• Manage workload and contribute to team priorities while meeting deadlines.
• Participate in training and continuous improvement initiatives.
• Manage high data volumes and phone support with accuracy and efficiency.
• Own projects, develop procedures, and adapt to changing priorities.
• Share insights in team meetings and track progress against KPIs.
• Take on additional responsibilities to support team and organizational objectives.

Skills

Organized and detail-oriented

Excellent communication

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY

The Marketing Operations Coordinator is responsible for supporting both current and new clientele, delivering prompt and professional customer service to internal and external customers. Key responsibilities include producer management-covering appointments, contracts, and licensing for new and existing producers as well as overseeing distribution management. Additionally, the coordinator will handle projects assigned to support the broader team, ensuring seamless operations and effective collaboration across all functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with team members and producers to set up and maintain accurate producer information in Arrowhead's CRM, ensuring data integrity and supporting business objectives.
• Deliver outstanding customer service across all channels, consistently meeting or exceeding established KPIs for response time, satisfaction, and issue resolution.
• Provide professional and personalized assistance to producers and clients, proactively addressing inquiries, locating information, and interpreting business needs to deliver effective solutions.
• Foster strong relationships between divisions and producers by maintaining open communication, timely follow-up, and a commitment to shared goals.
• Work independently while actively contributing to team priorities, managing workload to align with departmental targets and deadlines.
• Champion knowledge sharing by participating in training procedures and supporting continuous improvement initiatives.
• Manage a high volume of data and phone support, focusing on accuracy, efficiency, and measurable outcomes.
• Support departmental needs by taking ownership of projects, developing procedures, and adapting to changing priorities, always with a solutions-driven mindset.
• Participate in and contribute to team meetings, sharing insights, tracking progress against KPIs, and collaborating.
• Take on additional responsibilities as assigned, demonstrating flexibility and a commitment to achieving team and organizational objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently. Excellent communication skills both verbal and written; strong interpersonal, problem solving and analytical skills required. Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) Able to interface with diverse employee and customer groups.

Pay Range

$22.00/per hour - $25.00/per hour Hourly

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates- not employees, and leaders- not managers. Everything we do is about the greater "WE"-never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission- always doing what is best for our customers.