Marketing Operations Coordinator

Rivers Casino; Des Plaines, Northern (IL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Match

Daily Meals

Paid Time Off 18 Days

Free Shuttle

Free Parking

Scholarship Program

Tuition Reimbursement

Volunteer Opportunities

Team Member Discounts

Job summary

Rivers Casino Des Plaines is seeking a Promotions/Marketing support role to plan and coordinate entertainment and events that drive patron engagement and casino revenue.

Responsibilities include coordinating with IT and Marketing, assisting in emceeing events, and delivering outstanding customer service across all promotions and activities at the Des Plaines property.

Qualifications

• 2 years experience in marketing and/or casino gaming.
• Excellent oral and written communication skills.
• Excellent leadership / motivation skills.
• Excellent organization and planning skills.
• MS Office proficiency and Google Suite.
• Budgeting and mathematical skills.
• Ability to communicate with Team Members and guests.
• Ability to work flexible shifts including holidays.
• Ability to obtain and maintain necessary licensing.
• Frequent walking, standing, kneeling, twisting, bending and lifting.

Responsibilities

• Ensures patrons are treated promptly, professionally and courteously.
• Assists in arranging entertainment for events and promotions.
• Handles patron and team member questions, complaints or problems promptly and courteously.
• Demonstrates superior customer service and positive energy during patron interactions.
• Coordinates with IT for accuracy of system setups for promotions and events.
• Partners with Marketing to develop promotional strategies and programs.
• Assist in emceeing promotions and events.
• Support all on- and off-site marketing programs and events to increase casino revenues.
• Facilitate timely flow of information about upcoming events using notices, flyers and posters.
• Maintain an ongoing promotions schedule per marketing plan.
• Complete reports, databases and correspondence timely.

Skills

Marketing experience

Communication skills

Leadership

Planning skills

MS Office

Google Suite

Budgeting

Interpersonal skills

Flexible schedule

Licensing

Physical stamina

Tools

None

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Essential Duties and Responsibilities:

• Ensures that all patrons are treated in a prompt, professional and courteous manner.
• Assists in arranging all entertainment for special events and promotions.
• Handles any patron and team member questions, complaints or problems in a prompt and courteous manner.
• Consistently demonstrates superior customer service skills.
• Conveys positive energy and enthusiasm focusing on the patron interaction.
• Continuously improves service by assessing service problems using player feedback or data.
• Responsible for the day-to-day planning and implementing of all promotions and special event efforts.
• Keeps the team well informed of property promotions and events and is present and visible at events.
• Coordinates with the IT department for accuracy of all system set-ups for promotions and events.
• Partners with the marketing department to develop strategies and programs to achieve promotional awareness and acquisition.
• Assist in emceeing at promotions and events.
• Assists all on and off-site marketing programs, promotions and special events for increasing casino revenues, also responsible for tracking and analysis of these programs to ensure patrons receive extraordinary patron service and operations run smoothly.
• Facilitates the timely flow of information throughout the property to customers and employees of upcoming events and promotions through the use of notice boards, flyers, posters and other multimedia devices.
• Maintains an ongoing schedule of promotions as outlined in the property marketing plan.
• Complete reports, database, and correspondence in a timely manner in order to meet deadlines as established by internal and external sources.
• Complies with all company and departmental rules and procedures.
• Issues new and replacement players club cards to patrons.
• Assist patrons in all aspects of the Rush Rewards.
• Authorized to approve and/or make adjustments to a patron’s account balance.Activate and/or deactivate a patron’s account.
• Performs all other duties as required.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines …

Qualifications: (Knowledge, Skills, and Abilities):

• 2 years experience in marketing and/or casino gaming
• Excellent oral and written communication skills.
• Excellent leadership / motivation skills.
• Excellent organization and planning skills.
• Excellent knowledge in various computer programs including Microsoft Office (Word, Excel, etc.), and Google Suite
• Budget and mathematical skills.
• Ability to communicate with Team Members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.