Marketing Operations Coordinator

Aquent; Columbus (OH); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Aquent in Columbus, OH seeks a detail-oriented Marketing Operations professional to support loyalty campaigns and promotions across channels. This hybrid contract role involves close collaboration with CRM, Creative, Merchandising, and Commerce Ops teams to keep programs on track.

The ideal candidate has 2–3 years in marketing operations or campaign execution, strong organizational skills, and proficiency with Excel, PowerPoint, Outlook, and project tools like Workfront.

Qualifications

• 2–3 years in marketing operations, campaign operations, or related roles.
• Strong organizational skills and ability to manage multiple priorities.
• Attention to detail and effective written/verbal communication.

Responsibilities

• Support the execution of loyalty offers, events, and member-exclusive promotions across multiple channels.
• Maintain seasonal trackers, event briefs, line plans, and other working documents.
• Submit, track, and manage Jira requests for loyalty promotions.
• Manage loyalty project inputs in Workfront, including priorities and milestones.
• Ensure offer details remain consistent across trackers, briefs, Jira, and Workfront.
• Coordinate with cross-functional partners to track deliverables and updates.

Skills

Marketing operations

Project coordination

Cross-functional collaboration

Jira

Workfront

Microsoft Excel

PowerPoint

Outlook

Tools

Workfront

Jira

Job description

Partnering with Aquent, a premier global retailer known for its personal care, home fragrance, and gifting products is seeking a detail-oriented and organized professional to support its loyalty marketing operations. This is an exciting opportunity to work with a collaborative team, coordinate seasonal promotions, and help ensure a seamless customer experience across multiple channels.

Hybrid Contract Opportunity | 40 Hours/Week | Tuesday–Thursday Onsite | ASAP Start

The Opportunity

In this role, you will support the day-to-day operations and execution of loyalty marketing initiatives, including seasonal offers, events, and member-exclusive promotions. You'll help keep projects organized, maintain accurate campaign details, and coordinate workflows across CRM, Creative, Merchandising, and Commerce Operations teams.

This position is ideal for someone who enjoys managing multiple moving pieces, keeping teams aligned, and ensuring projects stay on track. Strong project coordination and operational experience are especially valuable, and prior marketing experience is a plus.

Key Responsibilities

• Support the execution of loyalty offers, events, and member-exclusive promotions across multiple channels.
• Maintain seasonal trackers, event briefs, line plans, and other working documents to ensure timelines and promotional details remain accurate and up to date.
• Submit, track, and manage Jira requests for loyalty promotions, coordinating with CRM, offer-code, and Commerce Operations teams.
• Manage loyalty project inputs in Workfront, including priorities, timelines, supporting materials, and creative review milestones.
• Ensure offer details, dates, and requirements remain consistent across trackers, briefs, Jira, and Workfront.
• Coordinate with cross-functional partners to track deliverables, communicate updates, and support timely execution of promotional initiatives.

What You Bring

• 2 to 3 years of experience in marketing operations, project coordination, campaign operations, or a related operational role.
• Strong organizational and project management skills, with the ability to balance multiple priorities and meet deadlines.
• Excellent attention to detail, particularly when managing promotional details, timelines, and project documentation.
• Strong written and verbal communication skills, including experience developing presentations and communicating project updates.
• A proactive, collaborative approach and the ability to build effective relationships with cross-functional teams.
• Critical thinking and problem-solving skills, with the flexibility to adjust priorities as business needs evolve.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.

Bonus Points

• Experience using Workfront to manage project workflows, timelines, and creative approvals.
• Familiarity with Jira for submitting and tracking project requests.
• Experience supporting loyalty programs, promotional campaigns, CRM operations, or retail marketing initiatives.
• Background in beauty, consumer goods, fashion, or retail.
• Experience with presentation development and visual storytelling.