Loyalty Marketing Operations Specialist

Aquent (United States); Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Aquent is seeking a detail-oriented marketing operations coordinator to support loyalty initiatives across CRM, promotions, and events. You will help keep campaigns organized, manage trackers, and ensure accuracy in timelines and materials.

You will collaborate with CRM, Creative, Merchandising, and Commerce Operations teams, prepare briefs, track progress in Workfront, and help deliver timely loyalty experiences across channels.

Qualifications

• 2 to 3 years in marketing operations or related role.
• Strong organizational and project management skills.
• Excellent attention to detail for promo timelines.
• Strong written and verbal communication; presentation skills.
• Collaborative, proactive, cross-functional mindset.
• Proficient with Microsoft Office (Excel, PowerPoint, Outlook).

Responsibilities

• Support loyalty offers, events, and member promotions across channels.
• Maintain seasonal trackers, briefs, line plans for timely accuracy.
• Submit and track Jira requests for loyalty promotions with CRM and Ops teams.
• Manage loyalty project inputs in Workfront: priorities, timelines, materials, milestones.
• Ensure offer details stay consistent across trackers, Jira, and Workfront.
• Coordinate with cross-functional partners to track deliverables and updates.

Skills

Marketing operations

Project coordination

Campaign operations

Attention to detail

Communication

Tools

Workfront

Jira

Excel

PowerPoint

Outlook

Job description

Aquent is seeking a detail-oriented marketing operations coordinator to support loyalty initiatives across CRM, promotions, and events. You will help keep campaigns organized, manage trackers, and ensure accuracy in timelines and materials.

You will collaborate with CRM, Creative, Merchandising, and Commerce Operations teams, prepare briefs, track progress in Workfront, and help deliver timely loyalty experiences across channels.