Events Supervisor - MGM Springfield

MGM Resorts International; Springfield, Northern (MA, KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness programs

Employee discounts

Free meals

Free parking

Professional development

Job summary

MGM Springfield is seeking an Events Supervisor to oversee the strategic execution and coordination of venue events in partnership with the Director of Entertainment. You will serve as the primary contact for all front-of-house services during the full event lifecycle.

This role requires coordinating with vendors, managing staff, and developing event information sheets, floor plans, and scheduling. You will also supervise HR duties and help ensure guest safety and an outstanding guest experience.

Qualifications

• Experience coordinating and executing venue events.
• Strong communication with internal and external stakeholders.
• Ability to develop event information sheets, floor plans and BEOs.
• Proven scheduling and staff coordination for events.
• HR responsibilities include hiring, training and staff development.

Responsibilities

• Act as main point of contact for events from pre-event to post-event.
• Support all front-of-house services and guest experience.
• Assist in purchasing and invoicing processes.
• Ensure procedures and safety standards are followed.
• Collaborate with vendors and partners to ensure smooth operations.

Skills

Excel

Word

Outlook

Detail oriented

Team player

Tools

Coupa Purchasing

Job description

## Events Supervisor - MGM SpringfieldApplylocations: Property - MGM Springfieldtime type: Full timeposted on: Posted Todayjob requisition id: 278321Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**The **Events Supervisor** is responsible for the strategic execution and coordination of venue events in coordination with and under the supervision of the Director of Entertainment. This role serves as the key contact to support all front of house services in the day‐to‐day business between the outdoor venues team, third party partners, vendors, and all other MGM Resorts stakeholders in the success of the full event facilitation lifecycle, operational effectiveness while supporting all teams to deliver an exceptional guest experience. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures. **THE STARTING RATE:**$25.63 per hour **THE DAY-TO-DAY:*** Assists the Director of Entertainment with developing and executing department programming calendar* Acts as the main point of contact for all internal and external entertainment events throughout the full event lifecycle acting as the Company’s direct point of contact from pre‐event advance process, event and post‐event to financial settlement;* Makes on the spot event execution decisions regarding VIP Meet & Greet logistics, break downs, staffing plans and the experience and safety* Work alongside supporting departments to facilitate event logistics* Develops event information sheets, BEO’s and floor plans for distribution to supporting Departments* Responsible for the implementation of standard operating procedures related to venue operations with focus on continuous improvement and guest experience to ensure competitiveness, consistency, and quality.* Supervises the Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning* Makes immediate decisions and communicates to venue management and staff in emergency situations.* Develops event estimates and proficiently schedules staff and events according to these needs. Scheduling to include On Call Usher staff in select markets.* Facilitates planning meetings, staff trainings, and operational meetings as required, ensuring smooth coordination of guest and event services activities throughout event venues.* Coaches and counsel event personnel as needed to ensure compliance with policies and procedures.* Researches, reviews, and recommends equipment, materials, and supplies required for guest and event services.* Create purchasing process: Prepare Purchase Requests and issue Purchase Orders, distribute to Receiving, close POs when complete. Verify invoices for payments.* Assists Ticketing Office Manager with ticketing operations* Oversees updates and upkeep of Entertainment website landing page in select markets Performs other job‐related duties as requested.**THE IDEAL CANDIDATE:*** Working knowledge of computers, Microsoft Excel, Word and Outlook* The schedule is Tuesday - Saturday, with flexibility to be able to work evenings/weekends* Detail oriented* Enjoys helping others and likes to make a good impression* Adapts well to changing situations and can efficiently handle a fast-paced work environment* Coupa Purchasing experience (Preferred)**THE PERKS & BENEFITS:*** Healthcare, financial and time off benefits* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10665**Pay Rate**The rate for this role is:$25.63This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!