Marketing & Events Coordinator (Full-Time)

Harbor's Edge Continuing Care Retirement Community; Norfolk (VA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off + Six Paid Holidays

Employee Assistance Program (EAP)

Life & AD&D Insurance (Employer Paid)

Short-term and Long-term Insurance (Em

403(b) Retirement Savings Plan w/ EMP.

College Tuition Reimbursement

Certification Training

Legal Resources & Identity Protection

Job summary

Harbor’s Edge Continuing Care Retirement Community is seeking a full-time Marketing Assistant to support the sales team and ensure smooth marketing operations. The role includes front-desk coverage, customer greetings, and coordinating communications between the sales team and stakeholders.

The position requires a minimum of three years in sales support/marketing, proficiency with CRM systems and Microsoft Office, and strong data entry and communication skills.

Qualifications

• 3+ years of relevant experience, preferably in sales support and marketing.
• Proficiency with CRM systems (e.g., Aline or similar) and Microsoft Office Suite.
• Strong data entry, database management, and reporting skills with high attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet customers and guests in the Marketing Office, Monday - Friday, 9:00 AM - 5:00 PM.
• Maintain CRM records, including inquiries, customer data, lead assignments, and follow-up.
• Answer inquiry calls, gather customer information, and respond to questions as directed.
• Maintain sales collateral and promotional inventory; order supplies and code invoices.
• Maintain and audit resident and client admissions files.
• Track admissions in CRM and provide weekly updates.
• Maintain accurate resident and apartment inventory.
• Assist with planning and executing marketing events.
• Create and maintain departmental SOPs.
• Prepare and format presentations for marketing, resident, and board meetings.
• Complete appointment and event reminders and follow up on required admissions forms.
• Prepare content and photos for social media and coordinate event postings.
• Support weekly stakeholder reports.
• Maintain a welcoming and professional Marketing Office environment.
• Participate in marketing communications, stakeholder interactions, and team meetings.

Skills

Excellent communication

Organizational skills

Multitasking

Team collaboration

Education

High school diploma or GED

Bachelor's degree (preferred) in Business/Marketing/Organizational Development

Tools

CRM systems

Microsoft Office

Job description

Harbor’s Edge Continuing Care Retirement Community is seeking a full-time Marketing Assistant to support the sales team and ensure smooth marketing operations. The role includes front-desk coverage, customer greetings, and coordinating communications between the sales team and stakeholders.

The position requires a minimum of three years in sales support/marketing, proficiency with CRM systems and Microsoft Office, and strong data entry and communication skills.