Marketing Coordinator- Customer Success Associate

BBG Ventures, LLC; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

BBG Ventures, LLC in San Francisco is looking for a full-time Marketing Coordinator and Customer Success Associate. This dual role involves managing marketing initiatives and ensuring high levels of customer satisfaction through effective communication and problem solving.

The ideal candidate should possess excellent time management skills, multitasking abilities, and a minimum of 2 years of marketing experience. Familiarity with social media platforms and strong customer service skills are essential.

Qualifications

• Minimum of 1 year of customer service experience, ideally with phone and/or chat support.
• Must be fluent in English (both written and spoken).
• Strong ability to analyze situations and observe patterns.

Responsibilities

• Coordinate conferences including registration, logistics, and show preparation.
• Manage and post to social media accounts on a regular basis.
• Troubleshoot customer problems and resolve customer complaints.

Skills

Time management

Multitasking

Customer service

Communication

Proficient in Gmail

Proficient in Word

Proficient in Excel

Proficient in PowerPoint

Social media management

Content writing

Education

Minimum of 2 years Marketing experience or education

Tools

MailChimp

Facebook

Twitter

LinkedIn

Job description

Location: San Francisco CaptureProof is seeking a full-time employee for a Marketing Coordinator and Customer Success Associate. The right candidate will have time management and multitasking skills that will provide successful balance of both positions.

Marketing Coordinator Responsibilities

• Coordinator Conferences including registration, logistics, and show preparation.
• Manage and post to social media accounts on a regular basis.
• Update and order collateral and promotional items.
• Plan and write blog content.
• Coordinate marketing messaging with sales team.
• Develop and execute annual marketing road map.
• Email campaign management.
• Monitor industry news.
• Other day to day duties as assigned.

Customer Success Associate Responsibilities

• Troubleshoot customer problems and resolve customer complaints.
• Answer the phone, greet customers warmly and ascertain problem or reason for calling.
• Answer customer questions and provide feedback to our development team.

Requirements

• Minimum of 1 year of customer service, ideally with phone and/or chat support.
• Minimum of 2 years Marketing experience or education.
• Ability to analyze situations and observe patterns.
• Strong ability to communicate and understand the best way to communicate with the person you are speaking with.
• Proficient in Gmail, Word, Excel, PowerPoint, Facebook, Twitter, LinkedIn, and MailChimp.
• Must be highly organized and able to multi-task.
• Must be fluent in English (both written and spoken).

This position is full-time, 40 hours per week in our San Francisco office. Occasional travel may be required.