Marketing Coordinator & Customer Experience Pro

Haviland-Broadband; Conway Springs (KS); On-site; USD 38,000 - 55,000; Full time

Job summary

Haviland Broadband is seeking a Marketing Coordinator / Customer Service Representative to join our team in Kansas. The role blends marketing, data analysis, and customer support, with primary emphasis on marketing activities such as digital advertising, analytics, CRM, and Excel reporting.

You will manage campaigns, track leads, maintain marketing calendars, and assist customers by phone, in person, and online, contributing to brand consistency and service excellence.

Qualifications

• Marketing and customer-service experience with analytics and reporting.
• Experience with digital advertising campaigns and lead tracking.
• Strong Excel skills including PivotTables and lookups; attention to detail.

Responsibilities

• Plan, launch, and manage targeted Facebook/Instagram campaigns.
• Plan Google Ads campaigns and monitor budgets.
• Support social media, email, and website marketing efforts.
• Maintain marketing calendars and project timelines.
• Monitor campaign performance and produce reports.
• Track inbound/outbound leads and maintain CRM data.
• Prepare recurring lead and campaign analytics reports.
• Provide excellent customer service via calls, in person, and online.
• Ensure brand consistency across channels.

Skills

Marketing

Digital Advertising

Lead Tracking

Marketing Analytics

Advanced Excel

CRM

Communication

Education

High School Diploma

Associate or Bachelor's preferred

Tools

Google Analytics

Canva

CRM software

Facebook Ads Manager

Google Ads

Job description

Haviland Broadband is seeking a Marketing Coordinator / Customer Service Representative to join our team in Kansas. The role blends marketing, data analysis, and customer support, with primary emphasis on marketing activities such as digital advertising, analytics, CRM, and Excel reporting.

You will manage campaigns, track leads, maintain marketing calendars, and assist customers by phone, in person, and online, contributing to brand consistency and service excellence.