Marketing & Customer Experience Coordinator

Haviland Broadband; Conway Springs (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

Haviland Broadband seeks a Marketing Coordinator / Customer Service Representative to blend marketing tactics with frontline service. You will manage digital campaigns, lead tracking, and analytics while supporting customers by phone, in person, and online.

The role emphasizes Excel reporting, CRM administration, and cross‑functional collaboration with the sales team. Strong organizational skills and attention to detail are essential.

Qualifications

• Marketing and analytics experience preferred.
• Experience with digital advertising campaigns and lead tracking.
• Proficiency in Excel reporting and data analysis.
• CRM administration and customer interactions experience.

Responsibilities

• Develop, launch, and manage Facebook/Instagram campaigns; Google Ads campaigns.
• Assist with social media, email, website marketing; maintain calendars and budgets.
• Track leads from first contact to outcome; maintain CRM records; generate reports.
• Create PivotTables, VLOOKUPs, and cross-workbook data analyses; ensure data accuracy.
• Provide customer service via phone, in person, and digital channels; document interactions.

Skills

Marketing coordination

Digital advertising

Lead tracking

Marketing analytics

Advanced Excel reporting

Customer service

CRM administration

Data analysis

Communication skills

Time management

Education

Bachelor's degree in Business/Marketing or related

High School Diploma

Tools

Facebook Ads Manager

Google Ads

CRM software

Canva

Google Analytics

Excel

PivotTables

VLOOKUP

Email marketing platforms

Job description

Haviland Broadband seeks a Marketing Coordinator / Customer Service Representative to blend marketing tactics with frontline service. You will manage digital campaigns, lead tracking, and analytics while supporting customers by phone, in person, and online.

The role emphasizes Excel reporting, CRM administration, and cross‑functional collaboration with the sales team. Strong organizational skills and attention to detail are essential.