Marketing Analytics & Customer Service Coordinator

Haviland Broadband; Haviland (KS); On-site; USD 40,000 - 65,000; Full time

Job summary

Haviland Broadband is seeking a Marketing Coordinator / Customer Service Representative to blend marketing analytics with hands-on customer support. The role prioritizes digital advertising, lead tracking, and Excel reporting while also handling customer interactions in person, by phone, and online.

The dual role requires strong organizational skills, attention to detail, and the ability to manage multiple projects. Local Kansas office presence and collaboration with the team are essential.

Qualifications

• High School Diploma is required.
• Associate or Bachelor degree in Business, Marketing, or related field preferred.
• Experience with digital advertising, lead tracking, and marketing analytics is highly desirable.
• Strong Excel skills and CRM familiarity are expected.

Responsibilities

• Develop, launch, and manage Facebook/Instagram and Google Ads campaigns.
• Assist with social media, email, website, direct mail, and community marketing efforts.
• Create marketing calendars, schedules, and project timelines.
• Monitor budgets and campaign performance; prepare reports with insights.
• Track leads from initial contact through final outcome; maintain CRM records.

Skills

Marketing campaigns

Lead tracking

Marketing analytics

Advanced Excel

CRM administration

Social media

Customer service

Facebook Ads

Google Ads

Canva

Education

High School Diploma

Associate or Bachelor in Business/Marketing

Tools

Meta Ads Manager

Google Ads

CRM software

Excel PivotTables

Google Analytics

Social media platforms

Job description

Haviland Broadband is seeking a Marketing Coordinator / Customer Service Representative to blend marketing analytics with hands-on customer support. The role prioritizes digital advertising, lead tracking, and Excel reporting while also handling customer interactions in person, by phone, and online.

The dual role requires strong organizational skills, attention to detail, and the ability to manage multiple projects. Local Kansas office presence and collaboration with the team are essential.